Calling Name Display on Finesse

[fakirmohammed]

I have UCCX 11.6 and Finesse 11.5. I want to have Callers name displayed on finesse along with the caller id( Caller id is already enabled and displayed). Just to mention that I only need to have calling names from my CUCM Directory(internal only).

Any suggestions would be really appreciated.

Thanks in advance.

[Gerry O'Rourke · Accepted solution]

Have a look at this link.

This shows you how you can get this detail via JTAPI.

You can then set this into a variable and show it on Finesse.

http://contactview.com/capture-caller-name-through-uccx/

Regards,

Gerry