Calls in Queue display

[shongunisys]

My manager wants to display the number of calls that are on hold in a certain queue on a diplay screen so all the agents can see it. Is there a simple way to accomplish this?

[lpezj]

If you are using IPCC Express, you can activate a real time feed that populates two tables in the SQL server in IPCC Express.

You have to access, in the IPCCX Administration, Tools->Real Time Snapshoot Config'. If you select ?help fpr this page' you could see a description of the two tables: one is generic for all the system and the other has one row per CSQ in the system.

Hope this helps,

Juan Lusi

[pralex]

Refer to the CRS Administration guide.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/crs401ag.pdf

(Section:The Real-time Snapshot Config Menu Option)