Calls in Queue notification device

[scooter817]

My manager came to me and wanted to know is there a device that we can purchase that will notify the agents if there are calls backed up I the queue. I wanted to post here to see if anyone has done anything like this before and if so was it something you had to purchase or something I can do in CUCM?

[bill.king1]

There are many ways this could potentially be done, but part of it depends on what system you are using for the agents (i.e. UCCX, UCCE, PCCE, etc.)

[scooter817]

We are using UCCX