Contact Center

Hi all,  I just have UCCX8.5 configured with its own call recording, found one weird issue: I could record on my hard phone successfully.  But when I try to record on my soft phone-CIPC, there is no audio at all in the recorded file. I can't hear an...

Hello, Any help would be appreciated.  I'm attempting to run the Agent Login Logout Activity Report but keep seeing the same error message: Error information:com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException: DbException: CuicDataSourceSer...

Hello,  Can anyone share Nuance voice Biometric integration/ Call studio application details as we need to test this feature in lab similar to this:  https://www.youtube.com/watch?v=7AIuN6e7KN8 Regards

I have generated an CSR and it processed by certificate team. While uploading i faced an issue and it was affecting the production, i have generated self signed certificate. Now i have identified the issue in UAT and resolved the same. Is there any p...

When we upgraded from UCCX 8.6 to 10.6 and replaced CAD/CSD with Finesse, we lost the LIVE ASA metric.  Finesse/CUIC no longer have the ASA metric in a live form, like what was available in CSD.  They can provide the metric in 30 minute intervals (15...

I am using UCCX 8.5 , have a requirement of calling on a specific DN (trigger) by user, such that it prompt for recording a message on call, when successful this recorded message will be played to list of stored DN by calling them back. For this i ha...

Hi all ,  I trying to figure out what exactly are the roles of supervisor in UCCX webpage .  I want it to be able to change agent skills . I don't want it to change\delete csq application .  Is it possible ? 

Dear, I have CUCM 11.5 and UCCX 11.5 and CUPS 11.5 and Jabber For Android and Windows as and Endpoint, that use instant messaging service. the question that i have is that: is there any way that i can send instant messaging from UCCX to Jabber for wi...

hi  anyone may please help me in this to extract the proper report where I will find the campaign information like this ... when did  we upload  the campaign data in uccx 9.  for example  I have configured campaign in two year back as per the Aud...

Hello I have just done for PCCE 11.5 initialization (fresh installation) and I would like to know how to associate the Agent and IP Phone for logging to finesse. I have read this configuration guide and no more details to explain it. http://www.cis...

Hi, We are working on UCCE version 11.0(2),  We have following scenario that is not working fine. 1. Call lands to the agent successfully, 2. Agent transfers the call to the supervisor using the CTI route point, 3. once the call is transferred, cus...