Calls to CTI Route Point going in a loop occasionally

[infosysipcc]

Hi

We have configured the CTI Route Point for our Internal Helpdesk. Whenever someone calls the particular Route Point the calls gets transfered to one

CTI Point to another and eventually gets disconnected. The Route Point configured is 7400. For e.g. if someone calls to 7400 it will gets to CTIPt 7001 then 7002. In this process the IVR is played again and again.The ICM will transfer the call to Network VRU (IPIVR) and once the IVR is played will return

to ICM for further processing. I can see the call getting to "Queue to Skill Group" Node, but once it hit the node it gets transferred again to some

CTI Point. This happens occasionally.

IPIVR Version: 7.0 (1)

ICM: 7.5

Below is error I get on the Router Log Viewer:

Attempted to send call to agent on peripheral CM_PG_1 which has no label for routing client IPIVR_rc

Please let me know where to look for the exact error.

Regards,

Rohit

[david.macias]

So, this works some times?  What CTI ports work and which ones don't?  I'm assuming you have something configured incorrectly between the UCM and  IP IVR.

david    

[infosysipcc]

Hi David,

Thanks alot but the problem is that the Device label was not properly set. Once configured, everything is working fine.

Rohit