Contact Center

Hi,I have to modify attached script for UCCX 8.5.1. This script is working fine with UCCX 7.0 because it's Windows based UCCX and inetpub/wwwroot is local directory. Now I have UCCX 8.5.1 and need to modify script. I tried to upload .xml file into Do...

Did you know RSS feeds exist for customer found defects and be can be found at the following:UCCE/CVPhttp://newsroom.cisco.com/data/syndication/ext/tachi/ExternalUCCEnt.xmlUCCXhttp://www.cisco.com/warp/public/146/news_cisco/data/syndication/ext/tachi...

Hi All,Can we have the back up LAN enabled(for the backup of the server data) on the CVP servers(Call Server/VXML and Media server)? What is Cisco's recommendation?Regards,Adithya

Using the Free Wallboard application with UCCX 7.0(1)SR05_Build504The spnlnk.dll fix for disappearing agents has also been applied to CAD workstations.Currently experiencing issue when drilled-down to the specific Queue, the queue statistics are disp...

What kind of calls are eligible for courtesy callback. Can one receeive a call is he/she is calling from voip line or soft phone?

Hello,System: UCCE 8.0(3)i have the problem, that in Agent_Real_Time and Agent_State_Trace sometimes there is "the last not ready reason code" carried around through the following states like talking or ready.If my understanding is correct, reason co...

I'm curious where CET tool pull the configuration data from?  Was it from a database or from a flat file on UCCX?Thanks!

I've the situation I need to create Wrap-up Codes based on differents skill sets. Do you know how to achieve this in CTI OS Agent, as you do it on Cisco Agent Desktop?Any leading on this?

We just upgrade a UCCX from 7.02 to 8.5 and we are not able to record and monitor simultaneously.  With the version release 7.02, the customer confirmed to me that is was possible to record the call and do silent monitoring simultaneously.By default,...

Hi,I have a customer with IPCC Enterprise 7.5 and using the Webview for reporting. The Real Time reports are empty although campaigns are running and agents are logged in. The Historical Reports works absolutely fine. I noticed that for the dialer po...

Hi everyoneI have a problem in the cisco supervisor desktop every day before start the calls in a Queue in the field Total Calls has "22" and in the others Queues has "0". Do you know why start in 22 calls and increase weekly ????Thanks.