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Dear allI'm running CCX 7.0 and supervisor has a feature to listen to agent's talking (voice monitor). When the supervisor start voice monitor, sometimes there is delay. And sometimes the supervisor cannot start voice monitor because suddenly the age...

Hi,Can anyone Send me how can I integrate CISCO UCCX ver. 7 With MS CRM ver 4 by using HTTP at Cisco CAD.By using the caller ID (ANI), I need only a pop up screen from the CRM to view the details of the client if he has a record in the CRMThanks,Wael

Hello, I have a client that is adding a new CSQ and needs to purchase some new UCCX Premium agents. Currently they have 186 agent but have no clue how many of the 186 are concurrently logged in. They would like to confirm approximatly how many agents...

Hello,I am running onto a strange issue with UCCE 7.5. When we switch from Side A to B and then back to A the supervisor workflows stop functioning. When I reset PGA and everybody goes to PGB some of the workflows start working intermittently. If I t...

Just a question, I'm trying to figure out as they want this skill to only take calls on either Sunday or between 7pm and 9pm (technically 8:55). So in the queue to skill I have this:SkillGroup.X.LoggedOn>0&&weekday()=1||(time()>time("19:00:00")&&time...

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Hi,We have UCCX 8.0 and CUCM 8.0. Everything is working fine including monitoring. But barge-in, intercept and recording button are gread-out/inactive. Even no barge-in, intercept option under "Intervention".Is there any special configiration to enab...

My client replaced an UCCE by an UCCX. We have only one port group (300) for all applications used for different agents group in country.  CSQ are configured by skills and one resource (agent) may have more than one skill.  The agent can NOT see the...

Hi everyone,I have just recently started working with UCCX 8.0 and haven't had much experience with previous versions.What I'm trying to do is to programatically trigger an outbound call in an agent that uses CAD.With UCCX 7.0 I was able to do this b...

Has anyone had to install licenses for the outbound preview dialer in uccx 5.0 after the initial install? I have the new outbound licenses, but i am not sure if I need to reinstall CRS or just add the license file to get the subsystem to appear...