05-02-2012 02:10 PM - edited 03-14-2019 09:47 AM
Hello Guys, I test campaing Outbound with transfer to IVR but I get this result:
CallResult: Codes and Values
27 Call disconnected by the carrier or the network while ringing
This work fine to PSTN, to cisco ip phone,but to site remote do not work.
can anyone tell me what can I check?
Thanks.
05-03-2012 12:53 AM
Hi,
can you please give us more details about "site remote"?
We would like to see the topology, codecs used, etc.
G.
05-03-2012 03:24 PM
Hello I have this log of dialer:
17:40:26:018 dialer-baDialer Trace: (IVR) ---> Dialing, phone: [5204], port: 006, ring timeout: 32, state: PORT_DEVICE_ATTRIB
17:40:26:299 dialer-baDialer Trace: (CRMan) Dial, port: 006, phone 5204
17:40:26:299 dialer-baDialer Trace: (SP) Port: 006 Changing state from SP_STATE_READY to SP_STATE_DIALING_NUMBER
17:40:26:299 dialer-baDialer Trace: (CRMan) Dial, port: 006, phone 5204
17:40:26:299 dialer-baDialer Trace: (SP) Port: 006 Changing state from SP_STATE_READY to SP_STATE_DIALING_NUMBER
17:40:26:314 dialer-baDialer Trace: (DD) Softphone connection event, phone: 5204, result: OFF_HOOK, port: 006, state: DIAL_CUSTOMER,
17:40:26:518 dialer-baDialer Trace: (DD) Softphone connection event, phone: 5204, result: RING_OUT, port: 006, state: DIAL_CUSTOMER,
17:40:26:518 dialer-baDialer Trace: (SP) port: 001 Received Receive Call State Msg - callstate=Call Proceed, CRN=69984356
17:40:26:518 dialer-baDialer Trace: (SP) port: 001 Received Station Call Info Msg. line=1 crn=69984356
17:40:26:533 dialer-baDialer Trace: (SP) port: 006 Received Station Close Receive Msg
17:40:26:533 dialer-baDialer Trace: (SP) port: 006 Received Station Stop Tone Msg
17:40:26:533 dialer-baDialer Trace: (CLMGR) Call failed, port: 006, id: 70489109, lc_state: 1 [LCS_INITIATE], cause: 30 [CEC_RESOURCES_NOT_AVAILABLE]
17:40:26:533 dialer-baDialer Trace: (IVR) CTI Call failure received, port: 006 state: DIAL_CUSTOMER
17:40:26:533 dialer-baDialer Trace: (IVR) ***End call event port: 006, state: DIAL_CUSTOMER***
17:40:26:533 dialer-baDialer Trace: (SP) Hangup, port: 006
Thanks.
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