Can a supervisor not appear in the team list?

[airmail152]

I have a supervisor that wants her agents to not be able to see that she's online to monitor them.  I haven't found any documentation of how to do this, does anyone know if this is possible?  Our agents are using CAD 10.0(1a).

Thanks!

Chad Westerlund

[Deepak Mehta]

Are you reffering to agents CAD- chat window where they can see whether supervisor is logged in or not?

You can try removing the supervisor from assigned resources inside the team configuration.

[airmail152]

Yes, that's what they want to happen.  She suspects that they talk to our customers differently when they can see that she's logged on.

Are you referring to the Agent Team List?  I tried this with my own ID, and was still able to see me logged in with a user's ID.