03-25-2013 03:24 PM - edited 03-14-2019 11:27 AM
Is there anyway for a Supervisor/team leader to move agents between the various CSQ's that they manage? Seems the only way to do this is to give them Admin rights to UCCX Administration? Looking for a way to allow these Supervisors, to move peopel between the queues that they manage.
Solved! Go to Solution.
03-25-2013 08:09 PM
There is a system parameter in UCCX which enables/disables Supervisors to be able to do just that.
Supervisor Access
The Administrator uses this option to allow certain privileges to supervisors (all supervisors have the same privilege). The options are:
Default: No access to teams
Note A supervisor who does not have administrator privileges can add, modify, or remove skills from an agent (see Supervisor Privileges).
Anthony Holloway
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03-25-2013 08:09 PM
There is a system parameter in UCCX which enables/disables Supervisors to be able to do just that.
Supervisor Access
The Administrator uses this option to allow certain privileges to supervisors (all supervisors have the same privilege). The options are:
Default: No access to teams
Note A supervisor who does not have administrator privileges can add, modify, or remove skills from an agent (see Supervisor Privileges).
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.
03-26-2013 07:00 AM
I know there had to be away! Thansk Anthony!
03-26-2013 08:52 AM
You're very welcome.
In my humble opinion the default should not be "No Access to Teams" rather it should be "Access to Supervisor's Teams Only."
Not only would it stop a few support cases, but it would give the system a reputation like "it just works."
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.
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