Hi all,
I’m using a form that creates a callback task in Cisco Webex Contact Center via the API (POST /v1/tasks). As part of the request, I’m passing customer data (e.g. customerNameNeu) using the attributes field.
The request body im using:
{"destination": "00173xxxxxxxx",
"entryPointId": "ecaa1072-c566-4440-xxxx-xxxxxxxxx",
"origin": "+49xxxxxxxxxxx,
"attributes": {
"customerNameNeu": "Test NAME"
},
"outboundType": "EXECUTE_FLOW",
"mediaType": "telephony"
}
The attributes which are passed to the flow, cant be used in that flow.
I added the variable in the flow designer (have a look at the screenshots).
Passing variables using CALLBACK as outboundType isn't working as well.
Do you see any problem in my configuration?
Thanks in advance!
Best regards
Ove