cannot install supervisor desktop

[mdaswani]

I'm trying to install the Supervisor Desktop plugin but I keep getting the message that "This installation is not fully configured".  I ran the Desktop Client Configuration Tool and although it succeded it had the following two errors....anyone know how to fix this?  CUCCX version is 8.0.2.11003-10.

Manish

Error applying transform

Error applying transform: C:\program files\cadclientconfig\Supervisor\1033.mst

ApplyDataTransform

Error opening DB(configure): C:\program files\cadclientconfig\cisco supervisor desktop.msi

[dlcharville]

Manish - did you resolve this problem?

Thanks,

Dan

[mdaswani]

Yes, the issue was my anti-virus program.  Once I stopped it it worked.  I would also stop CSA if on the PC.

[mohamedbineesh]

Hi ,

Iam having the same issue. Which Windows OS are u having ?

I am getting the same errors , while i was trying from my Windows XP and Vista.

I tried disabling the antivirus and later even tried after uninstalling the anti virus.

U just mentioned " I would also stop CSA if on the PC. " what do you mean by CSA ?