I installed the CCMP but I can't do all the necessary tasks, only add and remove attributes to agents. I can't add skill groups, create agents, associate persons, etc ... I get the message "External Error: This application does not have permission to make changes to the database." I've checked the SQL users on SQL. What's the problem? Could anyone help me?
I used a domain user, the same used in the ICM installation, also this user is local administrator on all machines. I think that give all permissions. Are there some more points I need to check on ICE or SQL? I dont find enough information in the logs.