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David.Pellat
Beginner

CCX 11 Web Chat Open and shut times

Is there a way that when webchat is enabled, that a response stating that the service /office is currently closed. Can this be set within a calendar / time of day setting?

I cannot see where this can be done.

Thanks

David

1 REPLY 1
Deepak Rawat
Cisco Employee

No this is not possible for web chat functionality. TOD within UCCX is only applicable for Voice contacts as of now and not for Chat.Once a chat customer is connected to an agent, they can though send a pre defined response that we are closed but that I think is not what you are looking for.

Regards

Deepak

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