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Beginner

CCX 11 Web Chat Open and shut times

Is there a way that when webchat is enabled, that a response stating that the service /office is currently closed. Can this be set within a calendar / time of day setting?

I cannot see where this can be done.

Thanks

David

1 REPLY 1
Cisco Employee

No this is not possible for

No this is not possible for web chat functionality. TOD within UCCX is only applicable for Voice contacts as of now and not for Chat.Once a chat customer is connected to an agent, they can though send a pre defined response that we are closed but that I think is not what you are looking for.

Regards

Deepak

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