10-03-2011 01:07 PM - edited 03-14-2019 08:39 AM
Our Script prompt recording stopped working. After user authentication, the Recording command plays the prompt asking to record after the beep, but after the beep the application ends with error exception on screenshot below.
Have anyone experience this error?
Any thoughts will be appreciated
Cisco Unified CCX Administration
System version: 8.0.2.11004-12
11-29-2012 01:25 PM
LLiana,
Were you able to resolve this issue. I too am getting the same error message.
Thanks,
Brad
11-30-2012 01:09 AM
It can be version mismatch for some elements. Uninstall the CRS editor and reinstall it from the server. (you can also re-create problem elements with actual CRS editor)
12-11-2012 01:17 PM
Hello Everyone,
Just in case that someone experience this problem, this problem points to a permission issue with the owner of one of the directories via root. TAC needs to be involved in order to modify the following settings.
Note:
If you have two servers, you need to do it on both.
I've seeing sometimes that it takes a couple of minutes to take action.
Record prompt script failing with error message "CMTRecordingDialogImpl"
UCCX versions: Linux versions and especially after upgrades to the system.
Solution: Problem is due to permissions,
[root@DISDUCCXPUB ~]# cd /opt/cisco/uccx/
[root@DISDUCCXPUB uccx]# ls -l | grep temp
drwxr-xr-x 2 root root 4096 Oct 6 2011 temp
[root@DISDUCCXPUB uccx]# chown uccxuser:uccxservice temp
[root@DISDUCCXPUB uccx]# chmod 775 temp
[root@DISDUCCXPUB uccx]# ls -l | grep
temp drwxrwxr-x 2 uccxuser uccxservice 4096 Oct 6 2011 temp
[root@DISDUCCXPUB uccx]# drwxrwxr-x 2 uccxuser uccxservice 4096 Jan 17 15:07 temp
This should take care of the problem. Again, Cisco TAC needs to be engage because of the root access.
Regards,
Daniel Amador
Cisco TAC Support Engineer, IPCC Express Team
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