Contact Center

Hello,If I look in Real-Time Reporting, the number of logged-in resources is 29.  If I go on the CLI and run show uccx cad license usage, it's telling me that there are 26 licences in use.What's the reason for the difference?I've tried counting the s...

On the supervisor desktop, some agent names and the login names are missing. Checked the skills assigned per analyst.ICM 7.0 SR3-CTIOS Server 7.0 SR2-CCM 4.1.3. Please assist.

Can any of you share the UCCE implementation and configuration videos or please share the link to get these videos.

                   Hi,               I want to custimizied IPCC express 8.0  agent reports means i want certian colums need to removed and added some other infomration in an reportIs it possible or notthanks

Hello all,We have a WallBoard working with UCCX 7.0.1. The wallboard present a wrong statistics, always the same data.Any idea about how can we reset o restart the service that manage the real time snapshot writing for the wallboard?Thanks,

Using IPCC Enterprise 7.0, I can't see the time a caller spent in queue in the activity pane in CAD. The CAD guide only had one reference to it which was a reg setting on the PG. I checked and my reg setting is already correct. Anybody have any id...

I have a UCCX 8.5.  The system is set to change the agent state to Not Ready when the agent does not answer (RNA).  Is there a way to change this parameter on a per agent basis?  Or is there a way to display a notification in CAD when it happens?

Hi All,I would like to use the RSM feature to monitor agent sets, and I've been through the Cisco Remote Silence Monitoring Installation and Administration Guide, Release 8.5(2) However I couldn't find out anywhere if there is any possibility to pro...

Hey GuysDoes anyone know a what that permits an agent to be a member of multiple teams. Business want to only se team stats/CSQs etc, but some agents need to operate in multiple teams.Thanks Mike

Hey guys I've got a 24x7 Call Center that is running a pair of UCCX 7.0(2) servers.  Anybody have a procedure that I can upgrade with zero down time? The Upgrade guide clearly states and I quote • Be aware that your call center remains down during ...

Hi folks,I try to install WIM for the client, and they wonder whether there is any limit on chat window space. Does anyone know what limits chat window may have?Thanks a lotJooHyung Lee                   

Hi we need to display the currently active supervisor messages. I've searched the uccx 8 db schema documentation but have been unable to figure out where the CAD team messages are stored?regards Nino