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CCX 8.0 and Agent Response Scripts

shikamarunara
Level 4
Level 4

Hello,

     This particular topic is new territory for me.  I would like to configure, based on CSQ, on screeen scripts for agents to follow when answering phone calls.  Is such a thing possible?  If so, can someone point me to a resource?

2 Accepted Solutions

Accepted Solutions

Aaron Harrison
VIP Alumni
VIP Alumni