Strangely enough, I've just created a Fixedhours calendar with non-fixed hours (see Friday compared to the rest). I'm wondering if this is a bug and how the CCX would manage a calendar like this one.
As per my question:
I'm wondering [...] how the CCX would manage a calendar like this one.
It looks like the CCX just considers this fixed-non-fixed calendar as a fixedhours calendar using the time range of the first day for all the days entered. I guessed that opening the calendar in the Web interface of the CCX and looking in the calendar created via the API.
Another strange thing happens when I post holydays in the past. Harnessing APIs, I can insert Holydays in the past (with a PUT call). This is usually not allowed. E.g.,
... this should not happen. Overall, it looks like there isn't a proper server side validation or, at least, the validation isn't consistent with the rules described in the guide and implemented in the CCX web interface.
(using Python and the Flask Library)
An oAuth integration allows you to have an application "do stuff on your behalf".
This is a topic that can be quite complex to understand. For that reason I created this Python code to make it as easy as possible to...
It may be easier than you think.
After some customer requests I started writing code in Python. A few days later the script was ready.
What can it do?
ADD LOGO or image to your virtual background (using a domain/email address/URL/local-file)
Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...
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The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive strides in the performance of its underlying infrastruct...