CCX ICD Script with Schedule for Open and Closed Hours

[ositechintl]

Hi,

I am using CCX : 10.5.1.10000-24

I am using ICD script, where I want to add the Open hours and Closed Hours settings with the Custom Voice.

Is it possible?

If possible someone please share me the Custom Script and its parameters.

Thanks,

Ramesh

[djlundberg · Accepted solution]

Hi Ramesh-

Yes, that is entirely possible.

For Open/Closed hours you will want to take a look at the Day of Week step and the Time of Day step.  

I am assuming when you say 'with the Custom Voice' you're referring to custom recorded prompts, correct?  If that's the case you can go about that a couple of ways.  One: create a prompt recording application.  Two:  record the prompts as a voicemail on CUC and then upload the files to the Prompt Repository on UCCX.

I don't recall, but there might be a Prompt Recording script already written that can be found in Cisco Unified Contact Center Express Script Repository 9.0(2) and it there isn't you should be able to find one on the forums pretty easily.

Here are some guides should answer many of your scripting questions:

Cisco Unified Contact Center Express Getting Started with Scripts, Release 10.0(1)

Cisco Unified Contact Center Express Editor Step Reference Guide, Release 10.0(1)

Cisco Unified Contact Center Express Expression Language Reference Guide, Release 10.0(1)

That should get you pointed in the right direction.

Thanks,

DJ

[ositechintl]

Hi DJ,

Thanks i created the Script accordingly and now its working fine.

Thanks,

Ramesh