Contact Center

Hello,Running 10.5.1.10000-24 UCCX and CAD 10.5.1.151Recently upgraded and since the agents running CAD show N/A when viewing Agent Call Log Display from Reports.  The other three drop down options are working.  I double checked that the CAD version ...

Hello, We currently have UCCX 8.5.(1) and want to upgrade to UCCX 8.5(1) SU4.  What are the exact steps we need to take to upgrade our UCCX. Can we upgrade straight from  UCCX 8.5.(1) to UCCX 8.5(1) SU4 and also when we upgrade do we exactly have to ...

Hi, we use the chat-integration of social-miner in our UCCX.It works fine, but our agens are unhappy, because there is no popup, when a chat arrives.Is there a way to get a popup, when a call arrives, so the agens are notified about the incoming chat...

 The Reports which are generated via Scheduler are giving the time in Total Second and not in hh:mm:ss format.Is there a way to change the format to hh:mm:ss Format instead of total seconds. When report is generated in the CUIC it is displayed in hh:...

Hello Folks,I am stuck with the below scenario. Customer is looking for a detailed call information for all the calls on the CSQ live. For instance, if there are 10 callers waiting in the queue, the agents should have the ability to view the details ...

hi,I want to know what is the relation between routing and administrative script , if we have for example one routing script and two administrative script scheduled , one preview and th other predictive , which one the routing script will choose ?? T...

Team, I have a customer needing instructions how to remove the call recording button from CAD. Is there a link you can send me that shows how to do this?

We have upgraded our UCCX version 8.5 to version 9.X,in earlier version we used Historical reporting client (HRC) for reporting and now we are planning to use CUIC for reporting. Can i use HRC report templates with new CUIC web reporting tool?,we hav...

If so, are there any caveats?

HelloFrom the SRND i´ve learned, that the maximum size for recordings is 2.6GB for a single server UCCX 9.x deployment and I´m aware of the 7 days and 30 days limitsQuestion: How much kb are needed per minute for the raw files and exported .wav files...

sitrep:At various times our call center for a small division of our company is staffed such that calls end up queued up and then a series of prompts are offered the customer for messages, callback, further queuing choices, etc. Since the manned opera...

Hi guys, I reserved the sandbox of Unified Contact Center Enterprise. But when I open the desktop application from the url "http://10.10.20.60/desktop/container". It always shows the error "Finesse is out of service.".Does anyone meet the issue? Will...

I have a customer that wants to route calls to a queue based on "Caller Name". I know with "Get Call Contact Info" you can route calls based on Calling Number and Called Number but I don't see Calling Name.Is there a way you can capture the Calling N...