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CCX IVR Script

amarmn1975
Level 1
Level 1

Dear Experts,

Can some one help in how we can enable the customer call evaluation after the call ends so by pressing for example 1 for unsatisfied 2 for satisfied and so on.

It will be appreciated if there is script can be shared for the same.

Thanks..

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

this is call "post call survey", and if you search for this you should be able to find some good results.  The solution depends if you have UCCX vs. UCCE (CVP or IPPVR) as you could do some natively or bring in 3rd party apps for it.