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Hello all we have the following vulnerabilities: 1- ssl/tls use of weak rc4 cipher:  Secure Sockets Layer (SSL v2/v3) and Transport Layer Security (TLS ) protocols provide integrity, confidentiality and authenticity services to other protocol that l...

please help me out in order to set up the test lab and answer  my below : hardware configuration required for sprawlerhardware configuration required for cvp call server, vxml and ops console coresident in same machine.what all licenses i need and ho...

Hello All,We have a setup with below details :- CUCM Version : 10.5- UCCX Version : 10.5.1-11001_49 Randomly,  the Report "Agent Detail Report" , shows that certain call's duration is more than 2 or 3 hours .. or even 6 hours ..while after checking t...

I'm implementing a socialminer chat on a customer, and i'm trying to use http, because i've a problem on the internal DNS that cannot resolve de public domain, so i have the socialminer on the DMZ with the internal domain, connected to the UCCX, and ...

Dears On Cisco CAD we have two buttons 1 and 2 , once the agent click on 2 the agent transfer the customer to survey . On finesse is there any way to configure a button to transfer a customer to survey without any effort from the agent , just hit a b...

All the modern browsers have moved away from Java and Flash, and from Firefox v52, Java or Javascript does not work. I am running UCCX 10.6.1, in the past, I am using FF to manage UCCX GUI as it is the only broswer that is able to show the drop down ...

I'm upgrading from CAD(9.0.2) to CAD(10.6.1).  What are CAD client upgrade procedures?  UCCX 10.6.1 will have same configuration(host/IP) when moved to production. 1. Will the CAD 9.0.2 auto-update to 10.6.1 when user attempts CAD login. 2. Can I dir...

I have a call center that the agents need to see what company the inbound call is coming in on so they know how to answer the call (which company to say they are representing).  Is there a timer setting somewhere that I can increase the time on for t...

Hi, I use Finesse Cisco Finesse 11.5 API for my website, when a agent is logged  in finesse with the state "not ready" and reasoncodeId -1, then 10 secondes after, the state of agent is auto logout with a reasoncodeid -1. Some one ca help me? Thanks ...