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Hello , I have a problem with my UCCX Agent UCCX state  RESERVED for 10-30 min . Best Regards Amar

Hello, I hope everyone is doing great, I have an script checking for a simple Time of Day routing, and it seems that is not working correctly, no matter what i do or change is skipping the time of day check. Here some points to consider The UCCX serv...

Hi All,hope you can help clear things.We have a UCCX HA Cluster with 400 licensed Agents. UCCX8.5 SR3In the SRND there is the limit for 42 Supervisors and I don't find answers to the following questions.a.) What happens if more than 42 Supervisor con...

Hi, Our existing Calabrio QMA version 11 runs on VM Windows 2012 (gotto check) and onboard SQL. The company has expanded and I notice the server CTI services tends to get errors and I have to restart the service due SQL memory hogs. My plans are: 1. ...

Dear, I have CUCM 11 and UCCX 11 and CUPS 11 and a CRM. I want to have a feature in CRM that every user can call number that show on crm page. is there any solution for this? if there is a solution what should i do for configuration this feature? Tha...

Hi everyone Been trying to get call details from welcome script to the survey script for days to no luck (am not good with scripting). Scenario: - Clients calls 5009 and select option 1 to speak to IT - Call gets connected to IT (IT personnel help...

UCCX:11.5 CUCM 11.5 We have upgraded  the CUCM and UCCX to the latest version from 8.5 We Configured the Finesse IP phone agent service ,Finesse Desktop is working fine When we select Finesse IPPA service ,Its asking to provide the Agent ID, Pass...

I read IE 10 and 11 support Finesse in Native mode as well as Firefox 31 and up.  Using IE 11 and the EmbeddedWebApp Gadget to display a webpage.  It works, however when I navigate from the home screen in Finesse to another tab (i.e. My Statistic, Ma...

Hi All, I have installed CCE admin client on user PC, however i face issue. I need to open "Select Administration Instance" first and waiting until indicator is green. After that I able to open any tool (config manager or script editor) If I not ...

We have a customer who has let their UCCX SWSS lapse as of 2013. Is their a program in place that allows them to essentially repurchase their licenses at a substantial discount if they commit to a multi-year SWSS contract? (very similar to the Custo...

Dear Networkers,We do have UCCX 8.5 with AQM 8.5. SR2ES1 installed.Calls are being recored. The isue is that when paying back the records, we only hear the client's voice. the Agent's voice is not heard !We checked the .raw files durig calls test, we...

Dear, I have UCCX 10.5 and CUCM 10.5 and SQL 2012 Database for CRM that save my Customers Number and ID. I have one CSQ for my sales UCCX Agent and all people that calling my PRI then route to this CSQ for servicing. I want to know if it is possible ...

Dear, I have CUCM 10.5 and UCCX 10.5. want to know if there is any way that i can get the Directory Number of UCCX agent when call go on CSQ. I want to use Agent-DN to route the call to Voicemail of the user. and use Agent-DN to save in SQL Database ...