CF_DUPLICATE_INVOCATION_REJECTION Please try again or contact the administrator.

[limingq2010]

We have Wrap_Up configured as a mandatory state when a call ends (Finesse 11.0(1)). The agent state is trapped to wrap-up upon caller hangup or agent hangup, which is exactly what we want.

If agent A transfers an inbound call to agent B, then agent B transfers the call back to agent A. Now when the call ends, agent A is stuck in wrap-up state. user.setState call does not have any effect. Setting agent state from Finesse client interface produces the following error

"CF_DUPLICATE_INVOCATION_REJECTION Please try again or contact the administrator."

What did we do wrong? Any proper documents that we can refer to about this error?

[anthony_rocky]

I had the same issue on 2019/06/21 on a receptionist phone. 

Nothing that I did on the  agents profile fixed the issue.

The only solution to get her working again as she was not able to change state in Finesse due to the error was to do a hard reboot of the phone. After hard reboot she was able to log into Finesse and put herself in ready state