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Hi, When I'm reading this paragraph:SocialMiner High Availability Considerations, Cisco SocialMiner does not support high availability.SocialMiner uses either a small or large, single-server, all-in-one, deployment. You cannot use a load-balancing, s...

sluijterr by Level 4
  • 386 Views
  • 0 replies
  • 0 Helpful votes

Hi All. We have two different UCCX clusters integrated with one CUCM cluster and want fo filter users|agents on any of them based on any criteria. For now, all users with the IPCC extension are visible on both. Is any way to accomplish such a task? T...

s.orlov by Level 1
  • 792 Views
  • 3 replies
  • 0 Helpful votes

UCCX 10.5We have a Finesse workflow that upon completion of a call will send HTTP Request with call data to a company that does post call surveys. We do receive a response from the survey company in a new IE tab.Is there a way to count both the HTTP ...

dannoofWI by Level 1
  • 948 Views
  • 5 replies
  • 0 Helpful votes

Is there a CCBU certified load balancing solution for MRCP V2 with or without samples?Nuance does not have anything on this.With MRCP V1 we can use std http load balancing products, but with MRCP V2 these products generally wont work.

davirobi by Cisco Employee
  • 2441 Views
  • 5 replies
  • 0 Helpful votes

Guys, I am looking for any generous soul who would be kind to do a webex/sfb session to help clarify some things on the Egain Webchat solution. Having read some of the docs, I figure I should reach out to any one who can help further. I am in the mid...

Hello Guys, we have a cucm cluster of 7 nodes with 2 tftp. we have 2 uccx separate cluster that are integrated with this cucm cluster. Would it be wise to stand up another node in our cucm for a new UCCX cluster integration.is there any SRND note ava...

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