After a failover the Supervisor desktop reports all standard information but The Voice CSQ Summary data? This section of the standard Supervisor does not display any data at all for any Supervisor? All services are running no trobule.
Hello Everyone, I would like to accomplish the following goal in UCCX: have an incoming call ring a number for 10s, if that number does not answer to play a prompt (saying "the person is not available, you will be redirected to voicemail") and then r...
I have callers hearing their position in the queue and it changes as calls are answered (sent to an agent or abandoned). I am getting trouble tickets indicating that when the caller is "sent" to an agent and that agent doesn't answer, the caller is r...
Hi guys,Hope that anyone encountered this issue, as I'm guessing not much people are working with this API.I created an outbound campaign using the API, and I tried to import records to it. I was able to do that, but I had an issue, when I'm trying t...
Finesse is not showing call information for some of my agents in Internet Explorer. Instead giving error No information is available, Contact the administrator. Kindly advise to rectify problem.
Hello, Anyone tried to use Webex Teams (aka Cisco Spark) as softphone for on-prem UCCX 11.6/12.0 as part of Webex Hybrid Call Service configuration? In theory it should work (just like Jabber), but is it supported by Cisco? Cheers,Vlad.
Have UCCX 10.6 loaded and finesse works fine on IE 11 and microsoft edge and works with Firefox but when using chrome when you click on team data or que data nothing loads stays stuck on loading report. Is this a version issue with chrome.
Hi All, I was wondering if someone would be able to point me in the right direction.I have a Application that is setup for when all agents are busy the caller is put on hold with hold music - when an agent becomes available the script will deliver t...
I'm using the Cisco UCCE Rest API guide, and in particular the Bulk Job portion. I'm attempting to create agents using the REST API.UCCE 11.6 Bulk Job API Link The API guide does not include documentation in regards to the XML or JSON structure req...
Is it possible to play an announcement such as 'your call will be recorded' prior to an agent making a manual outbound call (not using any automatic Outbound dialer capabilities) in CCX?
Hello, Is there another way besides opening every .aef script to see which CSQ is configured or which script maps to a CSQ in UCCX?
With UCCX v 12.0 Cisco Has Changed the way Reason Code is displayed in reports. Previously Codes were displayed now Description of the Code is Displayed. Till v 11 the report e.g Agent Login Logout Report was showing the Logout Reason Code which Is i...
Hi,I'm installing QM 8.5.2 on a Windows 2008 x64 server co-resident with SQL 2005. During QM Database configuration 'verifying service connections' I keep getting "Service connection failed... verify Surrogate and Data API services started". All serv...
We are currently still running CUIC Version 9.0(2) build 1 (9_0_2_10000_71) with plans to migrate to 11.x and need to know if anyone is familiar with running SQL queries on the older CUIC version. If so, we are hoping someone can answer the following...
UCCX 11.6 - I have (2) Datasource's configured and I am able to see them as a choice in UCCX Editor - DB Read step. Have had scripts working with them for years.Added a new Datasource (different jdbc info) , did the "Test Connection" and it works. ...
