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Has anyone noticed that in i.e. the CUIC Historical Common Skill Contact Service Queue Activity Report the Handle Time does include Ring Time (when using manual answer) ? UCCX version: 11.0.1.10000-75. UCCX Historical Reporting Guide states;Calls Han...

Buenas tardes. El presente es para solicitar su apoyo en verificar una duda de licenciamiento de UCCX. Tengo un cliente que adquirió lo siguiente:  - 12 CCX-11-A-P-LIC  - 3 CCX-11-25P-ADD  - 75 CCX-11-N-P-LIC  - 63 CCX10-11U-P-P-S1 Lo que quiero veri...

I am trying to integrate Virtual Hold Technologies within a UCCX script. VHT uses subflows to offer messages and options. When i debug my script i get to the "Call Subflow" step that is supposed to run a VHT script and play recordings on the VHT serv...

We have customer, who uses call variable 9 to store and track the callers call flow progress through there call routing scripts,until it hits an Agent or Skill Group node, for reporting purposes and hit the 40 character limit, which this call variabl...

The Chat feature for UCCX is not working. I have deployed SocialMiner too and it shows green tick.The SocialMiner configuraion in UCCX also shows green tick.After opening the html code which will be obtained in the chat widget list, when given Submit...

Hello, in the report based on the REAL TIME table I must calculate Answer Wait Time so that it take into account not only time waiting in queue but the time of self-service before and information and advertising messages.In other words, all the time ...

We are facing issue where live data for Chat CSQ having error as Internal Server Error - Could not fetch report data: null.live report for voice CSQ is working but intermittently getting this error, but i am getting data. Chat CSQ data is emptyBy loo...

Is it possible that an Agent can be auto logged-in to Finesse (Bug?) Agent reports that he logged out successfully and when arrived the next morning he was logged-in and in not ready state. Is there a log to see login/ logout statistics and or time s...

Hi all, Is there a setting in UCCE 11.x to allow you edit the default timeout settings for Agent Reskill URL ? Thanks K

Hi, we have the cosmetic problem on e-mail part of the Finesse desktop that buzzes the customers. We think that there is some problem with the css on SocialMiner. Please take a look at pictures.1. No problem on Linux.2. Clear problem on Windows. We u...

Hello Experts,    I am trying to set up voice bio metric authentication. UCCX had to send call to a web URL, and URL will accept the call and compare the caller sound with the previously stored data. Then send back the call to UCCX with an ECC variab...

Hello,   I have a customer that would love to have the auto attendant directory as a selection in her menu.  The ideal would have the choice of DTMF and ASR Activated so you can either say the name or press the digits based on the name.  There is one...