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Hi, When I'm reading this paragraph:SocialMiner High Availability Considerations, Cisco SocialMiner does not support high availability.SocialMiner uses either a small or large, single-server, all-in-one, deployment. You cannot use a load-balancing, s...

Hi All. We have two different UCCX clusters integrated with one CUCM cluster and want fo filter users|agents on any of them based on any criteria. For now, all users with the IPCC extension are visible on both. Is any way to accomplish such a task? T...

Hi,I have not done report customization someone point to the document for CUIC customization-How to Create a custom report using custom SQL, Edit View, Edit Filters, and scheduling reports for customers.

Hello, can anybody tel me is it possible in ECE to make transfer to supervisor if email not answered in som timeout?

Hi All,  I am very new to UCCX. Our customer asked for a finesse gadget to be added to UCCX that shows how many voicemails are waiting in the mailbox. If a gadget is not possible is there something I can add to a custom report?  Has anyone done this ...

Guys,   Is it possible to force agents to go ready automatically after a certain time in a particular state. For example, Agent selects "Not Ready- Break". But after 5 minutes, They should automatically be made ready.  Looks like some agents are leav...

When instructed to press "Next" to continue and use 60 day demo license I receive the error message "License upload failed".Does anyone have a fix for this issue. I'm trying to setup a lab.

UCCX 10.5We have a Finesse workflow that upon completion of a call will send HTTP Request with call data to a company that does post call surveys. We do receive a response from the survey company in a new IE tab.Is there a way to count both the HTTP ...

Is there a CCBU certified load balancing solution for MRCP V2 with or without samples?Nuance does not have anything on this.With MRCP V1 we can use std http load balancing products, but with MRCP V2 these products generally wont work.

Hi,I have several agents reporting issues with Finesse, getting stuck in talking status and being logged. Please let me know where i have to check the logs or this problem is related to explorer. Thanks,

Hello Folks, In days gone by we ran Cisco UCCX 8/5 with Calabrio's Cisco-branded QM system to record calls.  Some time ago, the system was switched off, and our networks have changed and licenses have expired, so we can't spin the system back up agai...

Guys, I am looking for any generous soul who would be kind to do a webex/sfb session to help clarify some things on the Egain Webchat solution. Having read some of the docs, I figure I should reach out to any one who can help further. I am in the mid...

Hello Guys, we have a cucm cluster of 7 nodes with 2 tftp. we have 2 uccx separate cluster that are integrated with this cucm cluster. Would it be wise to stand up another node in our cucm for a new UCCX cluster integration.is there any SRND note ava...

Hello.I heard, that some CUIC's have this stock report "Abandoned Calls in Queue". But i don't have this one.Can anyone share it's sql query for me? Thank you.