Contact Center

Hello, We are trying to move side B servers to different data centers of our core pcce insfrastructure(Rogger/PG/CVP's), with the server moving to new DC's it is expected to change the Hostname and IP Address also... i am looking for the series of st...

CCEhi guys, i deployed Social Miner and configured CCE with an email account and a CSQ to allow agents to handle email on a mailbox.two things seem to be happening that i dont think are normal: 1. when an agent sends a "reply all" to an email, the ma...

Good day, I tried set an Expanded Call Variables on script,name "userCallerName",but i tested it didn't display the name of Caller,it display the number of Caller,any field wrong? Thanks all!

Hi, i run cisco analyzer tool on newly installed CME and found one danger with this error "Cisco IOS-XE System Diagnostics: Error: unable to verify the first certificate" Need your help to understand this error came and how can fix this error.  Thank...

Hi, Can some one tell me about Preview Outbound Campaign Summary Report in uccx, In the report i an seeing field names such as total and available. As of my knowledge the filed - Total gives the count of contact imported to the campaign and the Avail...

Hi,Supervisor not able to change Skill group of only one user received error "Error occurred- Description: This field cannot be edited" while using cceadmin web page. Thanks

Hello everyone,My client has a UCCX platform installed, call center profiles are perfectly working ( recording / reporting etc ...), this client wants to record calls of the rest of the users who are not using CCX, they don't need to get log in or an...

Hi Team Please advise how to pull out the mobile/landline numbers of call presented in CSQ.uccx version 11.6   CCX Enhanced Package.

I've checked the license on my device, but i dont know which license is valid? Please help meRouter#show licenseIndex 1 Feature: 1588BCIndex 2 Feature: Gige4portflexiPeriod left: Life timeLicense Type: PermanentLicense State: Active, In UseLicense Co...

Okay I know we are really old here but we are looking at upgrading UCCX from 9 to 11.6. The install/upgrade document says that 9.x.x to 11.6 is a RU and seems like you can go direct. That said the Compatibility Matrix shows that the upgrade supports ...

Hello,  Do we get any Impact/issue on historical reporting if we deleted Agent, Dialed Number etc from deleted objects?Also do we have any specific table for the deleted obj?