Playing back recording of Agents in AQM we can hear the agent side of the conversation loud and clear, but the customer volume is too low. Is there a way to increase the customer side volume?
Hi,We faced an issue where in one particular agents call did not get recorded, when i checked the agent logs I see the below message continuously. DEBUG0x95cUploadCommunicator.cpp1535 UploadCommunicator::agentRequestsThread: Wait statement timed o...
Hello All,UCCX: 10.6(1)I was recently asked about adding a Menu into our current call script. Where the caller would have the option, for example: Press 1 for Returns, Press 2 for Technical Support, etc...So what we were thinking was we could create ...
Has anyone experienced an issue in UCCE 7.2, where the calls answered does not seem to be reporting correctly? In this case we are seeing that the calls answered figure, is less than the call handled. The Handled figure seems to be correct when you ...
Hi,I’m upgrading CVP 11.6 and using same which are using in existing setup just recompile code and put code in new server and jars without any changes in code.Existing jar are: dbwsa.jar, dbwsclientdb11.jar, dbwsclientdb101.jar, dbwsclientdb102.jar,...
i need to edit/remove the number of music on hold in my UCCX script.i noticed that when i remove the number of prompts from 9 to 7, it gives error and my whole script fails.but adding of new prompts is fine. i managed to add from 6 to 8 prompts.is th...
Hello, We have a user when they run reports in CUIC the timezone being used is AKDT (Alaskin timezone), we are in Atlantic Timezone. This working for all other users. I anyone has encountered this issue or knows how to fix it please let me know. At...
Hi everybody,Our customer needs a custom report which will give us all the steps entered in the IVR and call duration. We know this call duration is in the CUIC reports but they want to see this data in the custom report and how can we get this call...
Hi, can anybody help me with my problem in CVP Call Studio?When I try to load a wsdl file via url (https) I get an I/O errorand this file is not loaded.I guess this is a certificate issue because with http I could load the wsdl file without problems....
Hi Team, I am trying to integrate CVP with speech recognition engine and looking for a way to store the utterance in the element data and store those values in database. The intention is to know what customers are speaking. In the logs, i could see t...
We have a deployment of UCCX 11.5.1 and the end users are struggling with entering wrap up data. From what I understand they are having issues finding the "correct" browser window for finesse, this changed from CAD when the POP up would occur automa...
Hi, CCB callbackEntry ani validation comes as "prohibited_number" for all calls . This was working well in our production system and any changes made recently. CVP has its own Report server and Ops console. Rest of the servers are working fine. pleas...
Hello ,I built an application in the CVP Call Studio I set up at the end of the application Hot event (connection.disconnect.hungup) ,after which I run a procedure to write the call process in an external DB.When the client hangs up the call does n...
Hello Community, I have been investigating a call routing issue on ucce 9.x. The call flow does all its bank holidays and decisions based on text files stored on cvp. CVP reads the content of these text files and makes decisions based on these text f...
