Hi,Can anybody help me how to use the opctest utility.Thanks Muzammel Haque
Forum Posts
Hi allWe are running uccx 11.6.1 and have many successful agents configured.One particular agent logged a ticket with the following problemAs soon as a call arrives in the queue and is answered it immediately goes on hold. in which case he needs to r...
We have UCCX call back feature which works internally without any issues. When PSTN calls made name recording not heard by agent which causes agent not to identify the customers. I would like to check where this recordings has saved or any issue whil...
Hi everyone, I'm currently running UCCX 11.0.1.10000-75 (ES07-38) and CUCM 11.0.1.20000-2. I am using UCCX scripts to route and place calls into CSQ's using the select resources step. The Call Center I administer has Agents who answer many differe...
Hi, I have deploy QM11. My customer need to bulk export files. I have question that can we use CRX (Calabrio Recording Export Utilities) from Calabrio to export files? Regards, Krongkwan
Hi, I am looking for CCMP Bandwidth Required on Server side and client side per User Login session and thereafter the BW consumed during reskilling. As CCMP Users will be remote, hence Administrator want to reserve BW between CCMP web/app server an...
Hi, Guys. We have something problem with Enterprise Chat & Emai, after we start chat usinng Enterprise Chat and Email we have error "System cannot assign an Agent to the request". Has anyone ever had a problem like this? The infrastructure using PCCE...
Hi Friends,We have PCCE 11.6 (1) environment running and recently we have started using SIP Outbound dialer. The dialer works fine in Preview_Blended mode with changing OutboubdPercent variable based on the call volumes (inbound and outbound). How...
We have a need to do Database dips as we are replacing a product (non UCCX) that would offer specific information to an agent for the respective call. I have read the compatibility matrix and noticed that SQL 2016 is not listed, does that mean it wo...
We've got a client who upgraded from CCMP 10.5 to 11.6. Amazingly enough everything went smooth, and only took a little updating of the SQL accounts to get everything up and running. We went from an all in one, to a one sided web server, database s...
Resolved! Integration of Cisco UCCX 11.5 with CRM
Our customer has Database Server (CRM) & want to integrate with there telephony system (Cisco Call Manager 11.5)We proposed UCCX 11.5 to integration with CRM. There expectation is if any external caller dial Agent number & Caller details is available...
Any one out there have any good docs on upgrading QM/WFM servers from 11x to 11.5 (latest)? I am reviewing documentation on cisco.com https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5...
Is there a common ID key between UCCX DB and AQM ? I looked into both products database schema guide but seems like there’s no ID key linking the two. The only method of linking is on the caller/receiver numbers and timestamp. However, this isn’t alw...
When using Cisco IOS VXML Browser Gateway, we used to provide the following configurations when CVP IVR application uses <record> element. ivr record memory session <KB> ivr record memory system <KB> How should we configure the same when the same...
HiI'm creating some wallboards and interested if there is a variable for current longest call in Q. I know I can display longest call for the "day" but I'm interested in the "current" call so the agents know how long the longest caller has been waiti...
