Change Agent Status Based on Calls Waiting

[Josh K.]

UCCX 11.6

We have a team that handles both emails and phone calls. When the reps are handling emails, they are logged-in to Finesse, but stay in the Not Ready state. 

Is there anyway (via scripting or Finesse workflow) where it moves all the reps that are in Not Ready to Ready when there are X amount of calls waiting in queue?

Thanks,

Josh

[arcaidy]

You could use REST API

https://www.youtube.com/watch?v=ImVbg3GfxSU