Does anyone know if there is any intention to introduce dblookup/dbworker functionality to PCCE? I recall hearing that this was roadmapped a couple of years back along with App Gateway. I see that App Gateway was introduced in 11.6 but no sign of db...
Forum Posts
I'm looking to implement a dB for ucce where we display the caller via the ani and company name both of which will be stored in a dB. As part of the initial scope I need to report on how many times the same ani are delivered to our call call centre...
Hi allI am using UCCX and i have a problem when connect trunk to Telco. They use codec g711ulaw and g711alaw together. When call in, they send g711alaw codec and i have a problem with voice oneway. When i enable MTP on configuration trunk on CUCM. V...
Hi all,I'm a beginer in the UCCX scripting and i have read a lot of discussions in the forum but no exact answer to what I'm looking for.Probably this may be very "simple" so if anyone have any ideas or point me in the right direction, please let me ...
UCCX Version: 12.0.1.10000-24No major changes/updates done on UCCX since we upgraded to 12.0.x - I received a report that the Live Data wasn't working so I had the agents try multiple browsers and none of them were able to display it. (Firefox, Chrom...
Resolved! UCCX Scripting error
Hi All i am having a small script which is like if "you know the desired extension kindly dial or press 0 for operator assistancebut its not working, i am getting welcome prompt but after that no response.can someone please help me.
I have questions on a development lab I’m working on. The DEV environment will include restoring VM backups of 11.5 CUCM/UCCE/Finesse, etc. I’m having issues with downloading the VM backups from our NAS to an external drive to restore them onto my...
I upgraded UCCE from 9.x to 11.6 in February. Our debt collection department uses the SIP outbound dialer for contacting debtors which has been working great for a long time.After upgrading to 11.6, they noticed the occurrences of a CallResult 7 (num...
Good morning trying to figure out why when a Finesse agent transfers a call it will not display the transfer in the agent detail report? anyone run in to this? and know what the fix is? thank you
Good morninghas anyone run in to this before, its been happening more frequently here. Call comes in to queue, same session ID, and it rings 2 agents at same time. one get the call and the other agent answers and get dead air. see attachment. Thank y...
Does someone know what SQL table is modified when an UCCE agent transfers a call using the finesse client, as well as where the call was transferred to? I can see the call in TCD, and I see the call disposition of "transfer" , but I do not see where...
Hi Im working with UCCX 11.6.2.I am trying to create a report from CUIC that shows all the outbound calls. The only 2 conditions are to filter out calls that have been transferred and calls that are conference calls. Can anyone provide guidance on th...
Hello Team, We have received by snmp trap from CUIC an unrecoverable error, do you know where we need to verify and if thos a service impact error? Many thanks in advance
Hi All, I need to extend UCCX (in HA mode) capability from 300 to 400 agents. Since the actual servers are based on OVA template for 300 agents the only way is via DRS backup by creating new VMs based on 400 agents if I'm correct. Can be done without...
Hi. I am testing out BubbleChat on UCCX 12.0.1 for internal use.I have got it working, but when I start a chat I always need to choose service/csq (Problem Statement), even if I have only one statementDo anyone know if its possible to hide this field...
