Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
When we train new CSR's in our office, a trainer will typically sit with a trainee and use a y-connector to listen to their calls and provide assistance as needed. With everyone working remotely, this has become a little more difficult. Trainers are ...
I have department voicemail profiles that I have set up to call a UCCX queue when a new voicemail has been left in the mailbox. When the voicemail profile calls the queue, the call only stays in queue for 33 seconds before hanging up and retrying. Du...
UCCX 11.6 We have a team that handles both emails and phone calls. When the reps are handling emails, they are logged-in to Finesse, but stay in the Not Ready state. Is there anyway (via scripting or Finesse workflow) where it moves all the reps that...
Cisco UCCX/Finesse: 11.6.1 (ES02-24)
Mozilla Firefox: 63.0.3
Has anyone had issues with using third-party browser extensions in Finesse? If so, have you resolved them or found workarounds to get them to work?
We currently use Antidote, a French lan...
Chrome: 70.0.3538.77 (64-bit)
Cisco UCCX: 11.6.1.10000-51 (ES02-24)
Does Cisco Finesse run in current versions of the Google Chrome browser?
I can get it to open, but within tabs I run in to two issues.
1) Reports will not load
2) The Email / Chat...
That just might work. I'll have to gnaw on that tasty nugget a bit and see how I can get the Notification and Script to work together, but the concept sounds feasible. Thanks for thinking outside the box.
The original request of the department head was to have the voicemail profile call the queue. I may need to provide different options to them though, if this isn't going to work.I have tried sending the Notification Call into the most basic of queue ...
Hey Andrew, Thanks for the help. You were right, the message Unity plays is about 33 seconds long. So when the call hits the IVR, the VM port sees it as answered, plays the Notification message right away and when no one is there to press 1 to accept...
Resolved the issue. The phones not receiving the pages had their "HTTPS Server" set to HTTPS Only, not HTTP and HTTPS enabled.
This is weird because all phones have been set up based on a template that has this set to the latter.
We did recently move...
