Josh K.
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Member since ‎09-12-2013

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  • 42 Posts
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When we train new CSR's in our office, a trainer will typically sit with a trainee and use a y-connector to listen to their calls and provide assistance as needed. With everyone working remotely, this has become a little more difficult. Trainers are ...
I have department voicemail profiles that I have set up to call a UCCX queue when a new voicemail has been left in the mailbox. When the voicemail profile calls the queue, the call only stays in queue for 33 seconds before hanging up and retrying. Du...
UCCX 11.6 We have a team that handles both emails and phone calls. When the reps are handling emails, they are logged-in to Finesse, but stay in the Not Ready state. Is there anyway (via scripting or Finesse workflow) where it moves all the reps that...
Cisco UCCX/Finesse: 11.6.1 (ES02-24) Mozilla Firefox: 63.0.3   Has anyone had issues with using third-party browser extensions in Finesse? If so, have you resolved them or found workarounds to get them to work? We currently use Antidote, a French lan...
Chrome: 70.0.3538.77 (64-bit) Cisco UCCX: (ES02-24)   Does Cisco Finesse run in current versions of the Google Chrome browser?  I can get it to open, but within tabs I run in to two issues. 1) Reports will not load 2) The Email / Chat...
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Member Since ‎09-12-2013 07:35 AM
Date Last Visited ‎07-12-2023 12:04 AM
Posts 42
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