Cisco AQM 8.5 not recording : wav files are deleted from client side

[haouaswajih]

Daer Networkers,

We do have Cisco AQM 8.5 SR2 ES1 installed with UCCX 8.5

The issue is that when accessing the Web interface of AQM and try to look for calls, I can't find any one.

When checking the client side, I can see that the call are being recorded : The FROM and TO files are there. But once the call is terminated, the wav file appear for some seconds and then it dissappears asi fi it's deleted.

The wav files are not in the server too;

I don't know what is the issue. Can you please help ?

Thanks in advance.

[haouaswajih]

Hi,

This issue was resolved by doing a repair to the QM Base services, then run postinstall as if it was run for the first once.

The Proxy Gateway program was missing for some reason. After doing the repair the issue was resovled and calls are uploaded to the server.

Now I am facing another issue !  : I can hear the client voice only. Agent's voice couln't be heard in the recorded files. As if the agent's voice is not recorded. Can you please advise ?