Dear Networkers, We have a CUCM v10 cluster installed. We're using Cisco 7821 and Cisco 7841 IP Phones. we're using autoregistration, and every user is loggin in using extension Mobility. Auto registration DNs : 95XXX Device Profiles DNs : 2XXX We have a SRST Gateway in a remote site (Cisco 2911)   What I would like to have is that when some user logs out from EM (2411 for exemple) so the phone gets back his old extension in 95XXX, and in SRST mode, his incoming calls should be redirected to the Lobby phone DN 95077 I am using to "alias 1 2411 to 95077" command under the Voice register Pool tag (tag is 1 in my case). The issue is that when I call the number 2411 from another extension, all i get is busy tone instead of redirecting the call to 95077.   Can you please advice ? ... View more

Dear Networkers, We have a CUCM 8.5(1) cluster (1 PUB + 2 Subscribers). We're using CIPCs only (Internal DNs 1XXX). we have an AS5350-XM [ IOS 15.1(1)T2 ] Voice Gateway with isdn links to the PSTN. We're using a very basic configuration. we have the following call scenario : Agent Calls via CIPC PSTN number -> Route Pattern -> RouteList -> Route group -> H323 Gateway (AS5350-XM) -> Controller E1. The issue is that the call leg between the CIPC and the VG is on G729 ! I don't know what happened and evry outgoing call through the Gateway is with G729 ! it was with G711 before ! CIPCs and Gateway are all in the same device pool. I checked and found that the VoIP dial-peer poiting to the CIPC extensions is already configured in the voice gateway and is using G711ulaw. We made a CUMC packet capture and found that the Gateway is forcing the codec negociation to G729 ! Can you please advice ? Thanks in advance. ... View more

Dear Netowrkers, We do have CAD 8.5installed in an UCCE 8.5 environment. While opening Cisco Supervisor Desktop, we can see from the service status TAB the Inservice status : inervice, while the Barge/intercept is inactive. we couldn't know the root cause of this issue ! we would like to know why the barge/intercept is inactive. Can you please advice. ... View more

Dear Networker, I am looking for the max simultanuous calls that Cisco Unified Communication Manager can handle. I am looking also for the capacity of max calls per second (max cps) that CUCM Can handle and support. I couldn't find such information in documentation. Do you have an idea about such capacities please ? if yes where can we find explicitly such informations please ? Thanks in advance. Best Regards. ... View more

Dear Networkers, We do have CVP 8.5 servers installed with UCCE 8.5 as below: - 1x OPS Console - 4x Call/VXML Servers - 1x CVP reporting Server We have CUOM 8.5 installed an monitoring all the UCCE/CVP servers except the CVP OPS console. We couldn't find a procedure to onfigure the OPS console to be monitored by CUOM. Is it possible ? Could CVP OPS Console be monitored by CUOM ? Best Regards. ... View more

Dear Networkers, We have UCCE 8.5(4) installed and working fine and integrated with a WFM system. We noticed that the views "Agent_Real_Time" and "Agent" are empty in our HDS. Our WFM system is using those views inorder to generate some data. We did a system check on HDS and we couldn't find an issue. Can you please advice ? ... View more