Contact Center

I'm trying to modify a UCCX XML file, I have authenticated properly but the upload document still getting unsucessfull.Anyone should help me to resolve the problem?

Hi, I have been working on this for days and could not get it resolved. I am using UCCX 8.5 Pre to receive an http trigger and send response with some parameters and variables mapping. I followed the scripting guide to create the html template and do...

Hi folks,I have a upload step working properly and doing the upload to my prompt repository. I need to send the recording file by e-mail, but when I try to play this file, this is not possible due a codec format.There's any way to convert the recordi...

Hi team.I have an issue with the Cisco Historical Report.On December 14 we performed a version update of UCCX:New Version 8.5.1.11004-25Old Version 8.5.1.10000-37Now I am informed by the Call Center Supervisor can not generate reports in the CHR with...

HI,               Could you guyes please help me that i want to develop a NOC for my Contact center infrastucture thats includes cisco IPCC / Hosted / Avaya, could you recomend any solution which is more specific to contact center operations ..... Fo...

Hello,I have a login issue with one of the agents of a UCCE system using CTIOS 8.0(1).When this agent tries to login he gets the error 10166 - This phone is restricted.I have tried the below scenarios and I was always getting the same error on login:...

Hi.1) I got data from Call_Type_Half_Hour table:*******************************************************SELECT EntName = Call_Type.EnterpriseName, Datetime = CTHH.DateTime, CallType = CTHH.CallTypeID, RouterQCalls = sum(isnull(CTHH.RouterQueueCallsTo...

Hi,Cany anybody help me on what report to generate on Cisco Unified Web Interaction Manager 4.3.2 for Average Handling Time(AHT) for the Whole group or campaign. I can only generate AHT per agent but for the whole campaign I can't seem to find it.Tha...

<?xml version="1.0" encoding="UTF-8"?><!-- ***************************************************************** --><!-- Test for the ASR.                                                                                                                    ...

HelloWe are looking at upgrading a UCCX 8.5 running on VM4 to UCCX 9 with VM5.Is a licensing server required for this upgrade? (And side quesiton also forCall Manager and Unity?)ThanksMike Kana

Team,I am new to UCCX Scripting, so I am not sure how to work through this issue.I have a customer that would like to see the "Time held in Queue"Is there a variable that already tracks this, and I can just assign it to an enterprise variable?Do I ha...

Hi support community,I'm facing an issue on a CRS 5.0(1) with historical reports (HDS).Last known issue on the Windows Server was that there were no free space on hard drive.This is now fixed and everything looks fine again.Now the user reporting tha...

Hi all,After  adding "html code''  for the chat entry point to some page noticed that it doesn't work with some browsers.When it doesn't work  I am getting back something like that:"Cannot continue chat because your browser is not supported. Please a...

whan dialing CTI RP from CTI Toolkit Agent desktop i am getting below CTI warning and got busy tone. The party you are callinhg is busy . Please hand up and try again