Contact Center

Hi.1) I got data from Call_Type_Half_Hour table:*******************************************************SELECT EntName = Call_Type.EnterpriseName, Datetime = CTHH.DateTime, CallType = CTHH.CallTypeID, RouterQCalls = sum(isnull(CTHH.RouterQueueCallsTo...

Hi,Cany anybody help me on what report to generate on Cisco Unified Web Interaction Manager 4.3.2 for Average Handling Time(AHT) for the Whole group or campaign. I can only generate AHT per agent but for the whole campaign I can't seem to find it.Tha...

<?xml version="1.0" encoding="UTF-8"?><!-- ***************************************************************** --><!-- Test for the ASR.                                                                                                                    ...

HelloWe are looking at upgrading a UCCX 8.5 running on VM4 to UCCX 9 with VM5.Is a licensing server required for this upgrade? (And side quesiton also forCall Manager and Unity?)ThanksMike Kana

Team,I am new to UCCX Scripting, so I am not sure how to work through this issue.I have a customer that would like to see the "Time held in Queue"Is there a variable that already tracks this, and I can just assign it to an enterprise variable?Do I ha...

Hi support community,I'm facing an issue on a CRS 5.0(1) with historical reports (HDS).Last known issue on the Windows Server was that there were no free space on hard drive.This is now fixed and everything looks fine again.Now the user reporting tha...

Hi all,After  adding "html code''  for the chat entry point to some page noticed that it doesn't work with some browsers.When it doesn't work  I am getting back something like that:"Cannot continue chat because your browser is not supported. Please a...

whan dialing CTI RP from CTI Toolkit Agent desktop i am getting below CTI warning and got busy tone. The party you are callinhg is busy . Please hand up and try again

Hi All,I have a requirement wherein i need to populate certain variables and send them to agent [ I am achiveing this through setEnterpriseCallInfo by setting the values in Peripheral Varaibles] and the same are getting displayed.I need to get a new ...

Hi,I'm new to Cisco (Cisco Unified Contact Center Express Release 9.0) and I have a question regarding a queue priority over another queue.Is it possible to prioritize which queue an agent answer first, without looking at FIFOFor example, if we have ...

hi i am Chaudhry Azeem and i live in Pakistan,Multan. i wanted to know the new cost or exam fee of the certificationall CCNA wireless, phone, voice, security and 802---Posted by WebUser Chaudhry Azeem from Cisco Support Community App

HelloI am installing the PCCE and I have errors with PIM to CUCM, CG1A and CTIOS, in this version the windows services don't appears in the task bar,I think that the  JTAPI connection to the CUCM is not working,  I review the output for the dumplog f...