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Hi Guys, My first foray into IPCC based scripting and I've run into a few problems. Firstly, what I'm trying to do, is allow a user to press a button during during the queue process, which then allows them to manually input their call back number. On...

Are there any UCCE 9 courses out there, specifically with a focus on Precision Routing? I'm trying to help a customer find something but I'm not having much luck. I've checked Skyline and Global Knowledge. 

I have a CAD agent on UCCX 8.5 that when she misses a call the system, as designed, places her in not ready. When she immediately tries to go ready again the receives an error stating "The phone may have an active call. Hang up the call and try again...

Hai ,Can somebody give me a documentation that contains Enterprise Database Integration with MS SQL Server .I tried to do it but constantly getting errors.Connection failed :SQLState:'01000'ConnectionOpenConnection failed :SQLState:'08000'SQL Server ...

HARISH S by Beginner
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We're having an issue that whenever we try to run an SQL query like this to both AW and HDS db:select * from t_Agentwe're getting a different data like 624 data on AWdb while 477 on HDS db.I was advised by Cisco TAC that configuration data is only be...