Cisco CCX support for TTY/TDD

[Tony Suarez]

All;

I need to deploy a CCX 9x solution that supports TTY/TDD.  I can find documents that describe our phone asscessability and how to connect a device to a FXS port. but I cannot find anything that says a hearing imparied person can communicate with CCX.  How does CCX support a TTY/TDD device? The only thing I found is web chat through social miner.

thanks

tony

[Jonathan Schulenberg]

The MIVR engine in CCX does not support TTY/TDD devices directly. The caller would need to invoke a relay operator as they would with any other voice-only call. Once the call is transferred to an agent they could conceviably use a TTY/TDD coupler-style device to communicate with the caller. The agent cannot use a straight FXS-driven device since the ICD subsystem can perform CTI control/observation on supported Cisco IP Phones.

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