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Resolved! Answering particular calls

We have a customer that is considering UCCX.  However they're needs are a little different than how UCCX generally behaves.  The automatic call distribution using CSQs and agent skills is needed, but they also need the ability for agents to be able t...

Resolved! UCCX with CME as SRST

Hello All. Is it possible to to use UCCX while in CME as SRST fallback or SRST only? I am not sure if the CTI integration is supported during this mode. My current setup is CUCMBE with UCCX and two 2911 routers with CME as my gateways and fallback. I...

Resolved! Setting UCCX to 1000 full

Hi all,I am using UCCX in HA connected to a 2960S Gigabit switch stack. The ports on the switch and on the UCCX are set to 100 Full. We have been suffering some performance issues with call mintoring and recording when using span ports so it has been...

Resolved! UCCX8.5 how to create multi languages

Hi team,I have a problem to create multi languages repository for UCCX 8.5. We have a operation in Brazil and Miami. I have one step on a script that use the default idiom when the client do not make any action in ura menu. The problem is that when w...

dsobrinho by • Level 9
  • 734 Views
  • 2 replies
  • 0 Helpful votes

NO Data CUIC Reporting 8.5

                   Hi Support Team Please note that there is no any data in CUIC 8.5 when I run any histrocal report I did restart for for CUIC and Sync with AW also I did restart for AW but nonewPlease advice.Thanks

Resolved! CTI client can't failover to side A from side B

hello everyonenow ,i have a question i install ICM in a server and install PG CG CTI os server in another servier,of course the sideA and sideB always separate out.the CTI clinet connected to CTI os server sideA,but when i shutdown the CTIOS sideA,or...

bo liu by • Level 4
  • 1540 Views
  • 5 replies
  • 0 Helpful votes

Resolved! UCCX 7.0(2) Phone Agent HTTP 404 Error

Hello,I'm running UCCX 7.0(2) and get an HTTP 404 Error when trying to login with IPPA.   I also get an error when I copy and paste the IPPA login URL into a browser on the CCX server.   I do not see the IPAgentInitial.class file located on the serve...

Quick Login method for UCCX IP Phone Agent

Hi,I am looking for a way to allow an UCCX agent quickly login from an IP phone without put the username/password, ideally it can only input the extention ID and able to Login.The "One button login" setup works good but we are using LDAP for authenti...

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