Contact Center

UCCX 8.5.1.11002-22, HAI have a DB Read step in a CCX script that has worked successfully in the past, but I noticed today it always goes to the Connection Not Available branch, and I don't know why.  If I open the DB Read step in the editor I can su...

Hi,Please Advice.When I compare Traffic Analysis report and Application report, Calls presented are not same. Please Help !Also attached herwith the reports

Hi,I face problem that supervisor use record on demand to record agents. The problem is recorded file play imcomplete. Such as agent talking around 1 minute, but recored file can play only 10-15 second. It not happen with all agents not all calls. An...

All;I need to deploy a CCX 9x solution that supports TTY/TDD.  I can find documents that describe our phone asscessability and how to connect a device to a FXS port. but I cannot find anything that says a hearing imparied person can communicate with ...

Hello,I´m using Call Consult Transfer step in a script and it works fine but in the phone it displays cti port until the user picks up the phone. In that moment, the user sees the DDI of the customer phoning.Is there a way to change it and see always...

I am trying to write a script to have a customer call in to our Call Center and be prompt to say their name so the script can look up his/her name and be routed to an agent or search our database for information. We currently have 6 languages they ar...

are there reports that can be generated by the end user for Hunt Groups similar to Historical Reporting in UCCX?

Hello EveryoneI have a question how we define Minor upgrade Major upgrade Migration RegardsUCCE

Hi, After the  upgrade of workstation ,User Agent/Supervisor facing below error meassage while logging into CAD. I have de-associated  and re-assocated user phone device from  RMJTAPI user in CUCM. but still the issue persist.Any idea why? Do I need ...

Hi guys,I'm trying to figure out if there's a way I can configure CUIC 8.5 with thresholds for duration spent in a particular agent state. To do this ideally you would need to construct a threshold which looks at 2 columns:AgentState in the Agent_Rea...

Hi guys,I have a UCCX with HA deployment. The first cluster has profile.ini that is empty, no content in the text file (probably due to a power failure on the server). I Checked the profile.ini on the other server and it has data in it.Is it safe to ...

Is it ok to create a new administator account on a UCCX 7.02 server and remove the account "Administrator" ?  We have gone through two upgrades where I have asked for the installer to change from default and it never happened                  

                   Hi everyone,Please I need a validated BoM for Cisco Unified Contact Express Solution for Five Agents..brsamson

With UCCX 8.5 and Enhanced User licensing, is there a way to create a Task to copy the ANI so an agent can paste the number into another application?                  

Hello,If I look in Real-Time Reporting, the number of logged-in resources is 29.  If I go on the CLI and run show uccx cad license usage, it's telling me that there are 26 licences in use.What's the reason for the difference?I've tried counting the s...