Cisco Finesse - End user and LDAP sync.

[Daniel Gomez]

Hello,

Does anybody know if it is possible to allow users to access finesse client using LDAP credentials? I haven't been able to find information about it.

We have recently implemented one and it has a local database so users have different credentials for this service than what they use on LDAP.

Regards,

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[sajiahma · Accepted solution]

I dont think its possible to integrate Cisco Finesse with LDAP.

To log a user into the Finesse client, the Finesse server must be able to access the Administration & Data Server database (AWDB) to authenticate the user.

[Daniel Gomez]

Thanks Sajid.