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Cisco Finesse - Screen Pop gadget only works if the focus is on the Screen Pop tab

Komal Tagdiwala
Cisco Employee
Cisco Employee

I just got started with Finesse customization and added a "ScreenPop" gadget from the one of the Cisco-provided gadgets. After successful configuration and installation of the gadget, I found that the screen pop only displays if the agent's focus is on the Screen Pop tab. If the agent's focus is on any other tab (Home tab, for example) when the call arrives, the Screen Pop gadget does not display the underlying web page/data.

Has anybody come across this problem? Is this a known bug?

2 Replies 2

Komal Tagdiwala
Cisco Employee
Cisco Employee

Sharing this to benefit fellow developers.

There are several events that fire when a call comes in and unless the specific events are handled in the gadget code, such a problem may occur. I found that additional handlers had to be added to the Gadget code to get this resolved. 

Hi,

What were the additions made? Can you share the gadget files here please.

Regards,

Jagpreet

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