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Gents, I have installed CIM 9.0.2 with ES5 and trying to integrate it with CCE 10.5.1. Every thing has been setup however while trying to start EAAS process in CIM it gives me the attached error that "EAAS process can't be started as ECC variable fai...

Hello Friends,I am facing some issue with Day of the week and Time of the Day Pallete.I have configured these pallete in my script for the call to go on closed message on weekend and off office hours.Call is not matching this setting and goes to next...

Hello All, Recently CUCM(Version 10.6) is integrated with LDAP. UCCX(Version 10.6 ) agent user Id are created in both upper case and lower case in Active directory, agents have to type the exact user ID as in AD to login to CAD.  Agents getting frust...

Hello All,Kindly furnish the below discussion onDifference between Cisco CVP and Cisco IP IVR.

Hi,I have created my profile as a mobile agent in CAD and when I try to login I get this error  

Looking for the Top Level Part number to order the CCX Bundle CCX-10-25P with the purchase of a CUCM.I had previously ordered it under CUWL-STD-K9, but now I'm being told to order using CUWL-10X-K9, but it does not have the bundle. Thanks in advance,...

Hi,We are currently running 10.5.1. We are experiencing a number of issues with this release and was told to upgrade to 10.6.1. I was wondering if anyone here currently using 10.6.X and if so would like to know how stable it is, and what was the reas...

Hello.  I have taken over an UCCE installation that has a lot of scripts with a "Route Select" before "Queue to Skill Group."  The only thing the "Route Select" node does is check for availability of a skill group and the following "Queue to Skill Gr...

Good morning;Today I have the need to enable high availability in different physical locations, the servers that I have today are:2 servers UCSC-C220-M3S: 1 with CallManager Publisher and UCCX Master and the other with CallManager Subscriber and UCCX...

I need to lookup some information in an existing database, but after setting up the Script table in the Configuration Manager and referecing the table in the DBLookup node, it won't connect to the database.After running the Call Tracer program the ...