Cisco IP Phone Agent - CSQ Stats

[chingkiatlee]

Do any know how to disable the IPPA CSQ stats screen or fine tune the CSQ stats screen so it only will pop out once the call is coming in via the IPCC?

Else how to disable it so it wont pop up all the time?

[anchoudh]

Hi CK LEE,

The screen displays the longest queue time and the number of calls in queue to the

CSQs to which the agent belongs.

You can view CSQ statistics whenever you are logged into IPPA. The CSQ Stats screen is the default view.

NOTE: To perform any call control actions when the CSQ Stats screen is displayed (for instance, make a call), you must first press Services to return to the normal phone display screen.

Please refer the below link for more information,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cip85ccxug-cm.pdf

Thanks,

Anand

pls rate helpful posts !!

[chingkiatlee]

Hi Anand,

Is it possible to turn it off?

This is because i did saw 1 of the environment user, the CSQ Stats screen wont appear even any call coming in.

But the agent still able to change the status as ready or non ready.