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Cisco Outbound Dialer Handeling Mobile Numbers

engremongaber
Level 1
Level 1

Hi all,

I'm just wondering how Cisco Outbound dialer handles dialing different mobile numbers for different customers in different time zones because the region prefix match will not work in that scenario ?

Regards

Remon R. Gaber

1 Reply 1

Deepak Rawat
Cisco Employee
Cisco Employee

In that case, you will need to supply the complete number in the dialing list itself if doing for a single campaign and system will then automatically adjust the offset based on the campaign timings which is usually not a good practive. Hence, simply create multiple Campaigns with the required time zone and region prefix.

Regards

Deepak