Cisco QM with multiple supervisors scoring capability

[Kapil Atrish]

Hi,

I need to know if there is any version of QM which can let mutiple supervisors score the same audio/video call?

If not in any current version, is there something in the pipeline?

Thanks,

Kapil Atrish

[Andrew Skelly]

This is not something that is currently supported.  I'm not aware of this in the pipeline at this time.

The only way I can think to get around this is to have a supervisor evaluate the call, but don't save the evaluation.  Then have a different supervisor evaluate it.  Once you save an evaluation, only the supervisor who saved it can modify it.  Others can add remarks, but cannot change anything on it.

page 64 -

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_2x/user/guide/qm272desktop-cisco.pdf

page 56 -

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_2x/user/guide/qm26desktop-cisco.pdf