Hello, I would like to get some clarifications on NME-WAE compatibility.   1) Is NME-WAE-502-K9 supported on a 2911 with a SM-NM-ADPTR?   The first link below says it is only supported with 2800 and 3800 series routers. The second link which is the Datasheet states I can use an Adaptor for NMs and NMEs. http://www.cisco.com/c/en/us/td/docs/routers/access/interfaces/nm/hardware/installation/guide/OvrNetM.html#pgfId-1158087 http://www.cisco.com/c/en/us/products/collateral/routers/2900-series-integrated-services-routers-isr/data_sheet_c78_553896.pdf   Any insight on it will be highly appreciated.   thanks, Kapil   ... View more

Hello, UCCX 8.0, HoWAN deployment. I remember somewhere I read if the master flaps (Due to network, server etc issues), the Standby would sense inconsistency and SHUTDOWN it's services. The only way to bring Standby UCCX up again is to either manually restart the Engine or the server. Can someone provide more insight on this behavior? Thanks in advance, Kapil ... View more

Hello, I have a client with UCCX 8.0 and is interested to know if Microsoft SSRS or IBM SPSS can be used as an alternative of Crystal Report to customize UCCX reports. As I have limited knowledge on those products, wondering if someone else can provide some information on this. FYI, I posted this on Developers Forum too, still waiting for responses. Thanks, Kapil ... View more

Scope: The attached document covers the pre-requisites and configuration steps necessary to integrate Unity connection with Microsoft Office 365 to achieve Single Inbox functionality. ... View more

PIMG TIMG Dialgoic - Cisco part number cross reference PIMG TIMG Dialgoic - Cisco  part number cross reference Hardware Cross Reference Cisco Part Number Old Dialogic New Dialogic Type Integration Method UNITY-PIMG-DIG PIMG80DNI DMG1008DNIW Avaya/NEC/Nortel/Siemens digital phone emulation UNITY-PIMG-ANALOG PIMG80LS DMG1008LSW Analog serial and DTMF in-band UNITY-PIMG-MITEL PIMG80MTLDNI DMG1008MTLDNIW Mitel digital phone emulation UNITY-PIMG-ROLM PIMG80RLMDNI DMG1008RLMDNIW Rolm digital phone emulatin UNITY-TIMG-1 TIMG300DTI DMG2030DTI 1 T1/E1 CAS serial and DTMF in-band UNITY-TIMG-2 TIMG600DTI DMG2060DTI 2 T1/E1 CAS serial and DTMF in-band UNITY-TIMG-4 TIMG1200DTI DMG2120DTI 4 T1/E1 CAS serial and DTMF in-ban ... View more

This document explains steps to upgrade PIMG box and the resolution of possible reduced TDM port count issue which may be experienced after the upgrade. ... View more

This document covers some of the troubleshooting steps which may be helpful to confirm if the DTMF is being received on the voice gateway from Telco or not. Note: In case of ISDN PRI, the Telco doesn’t send DTMF digits but Tone for every digit pressed by the caller. It’s up to the voice gateway to recognize the Tone and convert it into the appropriate DTMF digit. ... View more

Hi, I have noticed the "call-waiting ring" command doesn't actually play any ring on 6921 phones. I have found following two bugs matching my problem description but both of them are in terminated state. CSCtu36295 Call waiting ring CLI is not working for the 69xx Series phones CSCtg48007 69xx phones do not honor ring active setting if set to Ring/Ring Once                    CME version: 9.0 Phone firmware version:SCCP 9.1.1.0 Following is the phone configuration: ephone 1 button1:1 2:2 type 6921 max-calls-per-button 2 ! ephone-dn 1 dual-line number 111 call-waiting ring huntstop channel call-forward busy 222 ! ephone-dn 2 dual-line number 222 call-waiting ring ! I would appreciate if someone can shed some light on my issue and possible resolution. thanks in advance, Kapil ... View more