01-07-2019 11:11 PM - edited 11-30-2021 05:57 AM
12-02-2021 01:35 AM
Traditional WFO is now EoL/EoS.
Latest offering is Cisco Webex Workforce Optimization, with new, enhanced functionality, is now available as a product migration option for Cisco Unified Workforce Optimization.
https://www.cisco.com/c/en/us/products/contact-center/webex-workforce-optimization/index.html
01-08-2019 02:33 PM
12-02-2021 01:35 AM
Traditional WFO is now EoL/EoS.
Latest offering is Cisco Webex Workforce Optimization, with new, enhanced functionality, is now available as a product migration option for Cisco Unified Workforce Optimization.
https://www.cisco.com/c/en/us/products/contact-center/webex-workforce-optimization/index.html
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide