Hi Team,
We tried below setup but we are not successful with Customer requested reporting
Call Flow: Agent A make an outbound call to Customer Mobile/ Office phone number --> Once Agent answers Customer Queries, Agent will transfer the call to CVP Post Call Survey for quality/ Improvement process (i.e transferring it to another Survey script which invokes CVP post call survey application)
Note: We are not using Outbound dialer.
Customer Requirement : They want to see a report which includes Agent A phone number , Customer Phone number & CVP survey script - dialed number .
Please assist.
Regards,
Srini
