Hi All,
Sorry this could be a very basic question. the snapshot shows the queuing branch of 1 of our call centers where call gets MOH for 30 seconds then plays a prompt giving option for VM or continue to hold... If they want to hold on them in the o...
Hi,
Is it possible to have a drill down report in CUIC? We are using precision queues. We ran a report using it but is it possible that we list all PQs and the agents under them so we don't have to create separate report for each?
Attached is a samp...
Hi,
The prompts are not being heard when called from outside but we do hear them playing when called from Inside.
UCCX version: 8.5.1
CUCM version: 8.6.2
Gateway: MGCP (PRI)
IOS: 15.2(4)M6
Codec: G711 in Service Parameters
Thanks for you help,
MK
Hello Team,
I have one scenario where end user (agents) can invoke the script which can play the message to callers in the situation of bad weather, emergency situation or all the team attending day long meeting / workshop. This script will play in t...
Folks,
Appreciate if someone can advise about the below listed issue;
UCCX Version: 10.6.1.10000-39
We have set up some scheduled reports for some CSQ's to be recurring weekly and while we can run the reports and there is no problem with the same....
Hi!
Is there any option in UCCX that allow agent stay in ready state for chat\e-mail after Chat No answer event?
For voice contact is System Parameters Configuration -> Agent State after Ring No Answer*. Is it exist some like this option for chat\e-m...
Hi All
we Have Callmanager 7.1 integrated with UCCE( CVP 8.5 and ICM 8) , and we have internal helpdesk support number its( route pattern number - RL-RG and trunk to the CVP) its working fine but we need when the employee calling the support number ...
Hi,We are testing CIM 9.0(2) in our for lab for one of our clients , being a CIM agent when I reply to the external inbound email of valid email addresses the outbound email is failing. The dispatcher service up and running and the snip of dispat...
Hello community,Just before we start pushing Windows 10 installs on the workstations, is UCCX Historical reports supported? I can't seem to find any documentation on this yet. Thanks, JP
Hi Experts,
I need clarification on the below scenario. It might me silly but I am confused.
Current Scenario:
We are using 8.5 ICM version and UCCX.
Call hits CUCM --> ICM -->Translation route to VRU --> play the prompt --> gets details --> Run Ex...
Looking to see if there is something not so much of feature list but list of scripts you can build in UCCX on how you can allow UCCX to perform such as being able to do callbacks, whisper functionality, geographical base routing, screen pops, CRM int...
Hi
When I generate a scheduler, the scheduler is created with a certain name format. The name format is like this: Disponibilidad_13.01.16.23. Where 13.01.16 is the date, so I want to know if I can modify that name format to something like this: Dis...
So, when calling into this one script, sometimes, when the calls RONA's the call will loop and 1 call will turn into hundreds. Out of my queue to skill ->(IF) call.requerystatus>0 -> (if) call.peripheralvariable10<3 , fail goes to release the call, ...
