Hi, I am working on UCCX 7.0 scripting where in I need to retrieve a unique number for the call. This unique number needs to map to the NodeID-SessionID-SeqNum of the AGent Wrap-Up Data Detail Report. I need to retrive this number in my script an...
I have a script in which the customer calls in a queue to stay upto 30 minutes but they hanged up in 4.5minutes .
Someone look into the script and let me know where i'm doing it wrong .
guys,
agents are using CTIOS Toolkit and ucce version 10+UCM 10
For those agents who are using ctios tool kit to transfer call via cti route point getting below error for final leg in consult transfer.
Agent A dialled CTI route point from CTIOS Too...
Hi guys,
I have UCCX (version 8.5.2) + WFM and the calabrio plugin installed on each agent computer.
I cannot see some calls on the dashboard of the WFM .
Do you know if a copy of the recorded call is saved on the local computer after the call?
Hi,
we're using CUIC 10.6, i want to create a new Report using informations from an external Datasource.I was already able to add the Datasource and get the right values.But i don't find any place where i can use this values in any report or even to ...
Hello Experts,
I have two quick questions regarding Cisco Unified SIP Proxy version 8.5.9.
Note: IPCC contact centre inbound traffic using 2 SIP Proxy modules. We also support IPCC contact centre outbound Dialer traffic using 2 separate SIP Pro...
Hello,
Has anyone integrated Nuance Voice Biometric, either VocalPassword or FreeSpeach, with Cisco UCCX/ IPIVR? can both work together?
Thank you,
Shadi
Hi Geeks,
I'm tying to include the email gadget in Finesse for my UCCX 10.6 email integration with Social Miner. I have modified the comment section in the Desktop layout and added the host name of the Social miner in the respective headers. But the ...
Has anyone upgraded a Socialminer from 10.6 to 11.0
I am trying to upgrade a lab and failing
ESXi 5.5
2 vCPU template
Install 10.6.1.10000-102
Install ciscosm-refresh_upgrade-10.6.1.10000-102.cop.sgn
Edit ova
install 11.0.1.10000-36
It fails after it...
Guys, I have specific requirement, to write an information in a call peripheral Variable but that info should not be displayed on the agent desktop and only written in the DB for reporting.
Any idea if that can be achieved??
Thanks, A
I need to extend the amount of time the UCCX web app will stay open with no activity.I believe the default is set to 30mins before it disconnects the session.Supervisors are constantly having to log back in due to the timeout.If possible I would like...
