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Agent A belongs to USA cluster and Agent B belongs to IND cluster 1 CALLER DIALS A TFN, FOR EXAMPLE 80099999992 CALL GOES TO CALL FLOW AND ENDS UP WITH AGENT A3 AGENT A STARTS A CONSULTATIVE TRANSFER TO 123123123 ( ICM Script Dialed Number)4 12312312...
1 CALLER DIALS A TFN, FOR EXAMPLE 8009999999 2 CALL GOES TO CALL FLOW AND ENDS UP WITH AGENT A 3 AGENT A CONFERENCES THE CALL TO 123123123 ( ICM Script Dialed Number) 4 123123123 Script runs AND THEN AGENT B ANSWERS 5 AGENT A COMPLETES THE CONFERENC...
Problem: According to above custom Query and result, I noticed (i.e. starting from ROW 5 - highlighted in red) that next call start time kicks off soon/before previous call End time. Please advise what’s wrong I am doing here. i have attached custom ...
Hi All, Our Environment is running on UCCE 8.5. Custom SQL Query : Created a Custom SQL query to produce desired results and it works in Admin workstation. Problem: in CUIC --> when i run the same query it returns "0 records" . I have attached Custo...
Call flow : Customer Incoming call --> If User prefer to participate in Post call Survey --> Agent A(Jr.Level) answers the call --> Then Transfers to Agent B( Sr. Level) for further assistance ..We want to see a Survey report in CUIC correlating to ...
thanks for all your time Geoff and Chintan i tried below Agent Call Start Time = dateadd(s,- ( TerminationCallDetail.DelayTime + TerminationCallDetail.TalkTime+TerminationCallDetail.HoldTime + TerminationCallDetail.RingTime ),DateTime) (valid only f...
thank you so much for assisting me in this regard. i tried this Agent Call Start Time = dateadd(s,- (TerminationCallDetail.TalkTime@Chintan Gajjar wrote:My Comments:Actual Call start time = ideally the DateTime what you see on RouterCallKeySequenceNu...
thank you so much for assisting me in this regard. i tried this Agent Call Start Time = dateadd(s,- (TerminationCallDetail.TalkTime+ TerminationCallDetail.HoldTime + TerminationCallDetail.RingTime + TerminationCallDetail.DelayTime),DateTime) (valid o...
