Agent A belongs to USA cluster and Agent B belongs to IND cluster 1 CALLER DIALS A TFN, FOR EXAMPLE 80099999992 CALL GOES TO CALL FLOW AND ENDS UP WITH AGENT A3 AGENT A STARTS A CONSULTATIVE TRANSFER TO 123123123 ( ICM Script Dialed Number)4 12312312...

1 CALLER DIALS A TFN, FOR EXAMPLE 8009999999 2 CALL GOES TO CALL FLOW AND ENDS UP WITH AGENT A 3 AGENT A CONFERENCES THE CALL TO 123123123 ( ICM Script Dialed Number) 4 123123123 Script runs AND THEN AGENT B ANSWERS 5  AGENT A COMPLETES THE CONFERENC...

Call flow : Customer Incoming  call --> If User prefer to participate in Post call Survey --> Agent A(Jr.Level) answers the call --> Then Transfers to Agent B( Sr. Level) for further assistance ..We want to see a Survey report in CUIC correlating to ...