05-23-2011 10:14 AM - last edited on 03-25-2019 07:17 PM by ciscomoderator
How do you route a call in CVP to a voicemail system.
The call flow is really simple.
Call comes in to a main script M-F 8am to 5pm, then routes to the 1st available agent.
Afterhours needs to route to voicemail if option any key is press.
How do I build this in the script editor?
Thank you again for all your help.
Michelle
Solved! Go to Solution.
05-23-2011 10:27 AM
Could not be easier.
Return a label to CVP (use a Label node). Have static routes in your SIP Proxy to send it to your subscriber pair. Make CUCM handle it.
I usually set these up with a prefix I strip in CUCM so they don't clash with other numbers and are obvious.
Regards,
Geoff
05-23-2011 10:27 AM
Could not be easier.
Return a label to CVP (use a Label node). Have static routes in your SIP Proxy to send it to your subscriber pair. Make CUCM handle it.
I usually set these up with a prefix I strip in CUCM so they don't clash with other numbers and are obvious.
Regards,
Geoff
05-23-2011 01:11 PM
Thank you, worked like a champ.
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