06-23-2009 12:25 AM - edited 03-14-2019 04:15 AM
Hi
I need some help on configuring CLID for calls arriving on CTIOS Desktop & Phones of the agents. The agents are all Mobile Agents and so the CLID needs to be relayed from the LCP/RCP Port to the Agent's Desk Phone.
I'll greatly appreciate all the inputs here.
Thanks
Mann.
06-23-2009 11:40 AM
Are you referring to the inbound CLID or the outbound CLID for these agents?
06-24-2009 02:32 AM
Inbound CLID. Actually the call could have originated on any of the CCM Cluster to the CCM Cluster interfacing with the ICM.
So I wanted the CLID to be delivered to both the CTIOS Toolkit App & Agent's Cisco Phones( Agent are Mobile Agents and could login from any of the global CCM clusters).
Do let me know if you shall need any more info. I will be grateful for any insights here. Thnx.
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