Collecting caller id information in UCCX

[Sandeep Bajaj]

Hi Everyone

We have two type of callers for a script .If someone is calling from outside or PSTN I want to route it to one queue and if some one is calling from internal number (extension number),I have to route it to another queue.But we have only one trigger for script.

So is there a way to configure it in script ?

What I think is to count number of digit in caller id ,Let say we have only 4 digit extension in our company.So if the caller id is XXXX or digits in caller id is 4 . then it should route to first queue and if the digits are greater than 4 it should route to second queue...Can we create that?

[Ratheesh Kumar]

Hi there
You can do with "Callerid.length()==4" statement. If condition comes true route it to the Internal CSQ
Create another statement for external matching with the numbers. Then forward to External Queue

This post might help you.
https://supportforums.cisco.com/t5/contact-center/route-call-in-uccx-script-based-on-internal-4-digit-extension/td-p/2634642

Hope this Helps
Cheers
Rath!

***Please rate helpful posts***