Contact Center Defect RSS Feeds

[darleneg]

Did you know RSS feeds exist for customer found defects and be can be found at the following:

UCCE/CVP

http://newsroom.cisco.com/data/syndication/ext/tachi/ExternalUCCEnt.xml

UCCX

http://www.cisco.com/warp/public/146/news_cisco/data/syndication/ext/tachi/ExternalCUCCE.xml

Visit the URL and subscribe today!

[david.macias]

I've been following them for a few months now, the one thing I wish you guys didn't do is release dozens of notices all at once.  Make it hard to digest.  Would love to see a trickle release, where it's a handful of defects every day.  Just a thought.

david

[darleneg]

Dave,

Thank you for the feedback.  I have passed it on the group responsible for the feeds.

Darlene

[darleneg]

The feeds are designed to mitigate information overload. The overview document for the feeds provides insight:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080937324.shtml

"Viewing the RSS feeds in an RSS reader shows the new issues that arise each week. RSS readers present a delta each week so that only new issues are highlighted. Unfortunately, RSS reader loses sorting such that most common issues are not sorted in specific order. For example, last week there were 30 issues in the RSS feed, this week there are 30 issues in the feed. New issues will appear as new, or appear with this week's timestamp in RSS reader. This allows the user to quickly identify and scan the 5 issues that are new to the list this week. This is achieved by using the same GUID for each issue each time it is published. Some readers may interpret this differently."

Please let me know if you have additional questions.