Contact Center

Hi,We are currently having an issue with our subflow script which alters an XML file.This Script has been functional in the past however it was when we were running UCCX 7.0 on windows and we used the windows paths to reference the XML document.We ha...

After upgrading to CAD 7.6.3 from CAD 7.5.6 we are having an issue with Peripheral Variables displaying in CAD. Initially we thought they weren't making it altogether but after further review it turns out they come through on the Ringing Event but di...

We have setup a pattern of ** that if prepended to a phone number will send the call directly to the users voicemail on our Exchange Voicemail.  In a UCCX script I'm trying to send a call to voicemail and preserve caller ID.  If I do a redirect with ...

Hi all,We have deployed IPCC Ent. with CAD.We have recently noticed that there is a gap between the size of CAD Side-A FCRasSvr DB (170 MB) and the size of CAD Side-B FCRasSvr DB (5 MB).FCRasSvr is the Real-time statistics DB.We have also noticed tha...

I plan to build a new lab environment with UCCE 8.5 on Win28 but I'm a bit unclear on the path to get there. I must admit I haven't dug my heels in to deep yet so I'm just hoping someone has possibly done this recently. Question is, can I install UCC...

Hello,Say I have 10 licenses on UCCX. I host two virtual contact centres, of which one (CC1) purchased 7 licenses and the other (CC2) purchased the rest 3. How can I prevent more than 3 users logging as agents to CC2, persuming I have more then three...

I have created a Contact Center Express script, version 8.5 and am having a few issues with it. I am accessing an xml document from a web page using the Create URL Document step followed by the Create XML Document step, which works fine. However, whe...

Hello.Using UCCX 8.5.1 with UCM 8.6.1 I wrote a script with Call Consult Transfer command and found it's strange behavior. Script transfers a call via SIP trunk to CUBE. Call Consult Transfer processes invalid numbers correctly but busy extensions ar...

Dear Team.Our Problem isIf a subscriber is calling for first time then first 3 calls are free of charge and after that each call is charged after when 35secs completed. ,Normally zero balance customer calls after 35 sec disconnecting from IN(account ...

Hi,I have to modify attached script for UCCX 8.5.1. This script is working fine with UCCX 7.0 because it's Windows based UCCX and inetpub/wwwroot is local directory. Now I have UCCX 8.5.1 and need to modify script. I tried to upload .xml file into Do...

Did you know RSS feeds exist for customer found defects and be can be found at the following:UCCE/CVPhttp://newsroom.cisco.com/data/syndication/ext/tachi/ExternalUCCEnt.xmlUCCXhttp://www.cisco.com/warp/public/146/news_cisco/data/syndication/ext/tachi...