Contact Center

I was asked to work on an older IPCC system today and I'm having problems fixing an issue.  The system is IPCC 6.0, IPIVR 3.5(3) and UCM 4.13sr5b.  When I dial a particular number it fails on the translation route with the following error:VRUPeripher...

Hi,We have UCCE deployed. In the Agent state reports some agents state is shows as "Interrupted". Any Idea what this state means and when this event occurs. Could not get much from ICM reporting guide. We are using ICM 7.5.Thanks in Advance.

The data sheet says that in UCCX 8.5 with Cisco UCS we can have upto 400 agents and 400 IVR ports, can we simultaneously achieve both numbers in one server like 400 agents login and 400 IVR ports available to handle calls. If not then can we have sep...

We are planning an upgrade for our client. currently they have (1) UCCX server running:OS 2003.1.4aSR7 and UCCX version 7.0(1)SR01_Build210We are planning to upgrade them to UCCX 8.5 using the Pre-Upgrade Tool. However I have read that we need to be ...

Hello all,is there any actual document regarding database schema for CIM 4.3(2)? The last known data model document is for version 4.2(1) which is quit old.Many thanks and best regardsZdenek

Hello.Is it possible to use and external MySQL 4/5 database with Cisco Unified Contact Center 8.X?Thanks for your answers and regards.

When I attempt to record a new prompt, I am getting the following error message at the Record step:ExceptionError unmarshaling return; nested exception is;java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: com.cisco.wf....

Hello all,We having 3 Call Manager 8.5.1 ver. with MS LDAP integrated,AXL provider for CCX are all the 3 CUCM's and CTI Manager are the 2 CUCM Subs.We have a issue now, when we shutdown the CUCM Pub,we are not able to login to UCCX Server as appadmin...

Hi Friends,            I am configuring the Cisco IP Phone, there i downloaded firm ware version P003-08-9-00. While the CIsco IP Phone 7960 reading all files from TFTP server, except P0S3-08-9-00.loads file is not loading in to the Phones BANK. Thro...

Hi Friends,            I am configuring the Cisco IP Phone, there i downloaded firm ware version P003-08-9-00. While the CIsco IP Phone 7960 reading all files from TFTP server, except P0S3-08-9-00.loads file is not loading in to the Phones BANK. Thro...

Dear all,I have CVP Call Server/VXML Server in the same box. CVP connect to NAM through CVP PG. The system works fine through almost 3 years.But suddenly, it encounter an error that (I read from the log) the connection between CVP and PG down (not ph...

We have implemented Web chat solution using cisco Web and email intergration mgr ver 4.3.2. This is a new product for us . I have been getting trouble tickets from agents that they are getting chat from customers even after choosing " Not availble fo...

HelloDoes anyone know if there is a way to pass variables form EIM / WIM back to ICM for a chat interaction. My specific situation would be to load a variable with the information about the location in the web site where the customer clicked on the c...