Contact Center

Hi, all. Does UCCX have call manager call ID stored somewhere? We're trying to associate the UCCX call record with Calabrio QM call record and it seems that the QM only has the call manager call ID while UCCX has a session ID. Does anyone know how UC...

I have a problem with callers dialing into the two Queues we have in UCCX getting now music on hold after callers hear initial prompt and waiting to get transferred to queue.  It worked unitil today.I performed a JTAPI Resync but that did not help.I ...

All. I have an ICM version 7 system in lab. When I login CTIOS softphone and try to use 'more' option in dial pad to set a callvar1 before dialing out I saw only var8,var9, var10 and transfernote, customerid showing up. I've seen all call vars showin...

Hi!Is there a way that if you as an CAD agent set yourself "Not ready" and dial out can producea Reason code i.e "outgoing call" to for instance your Wallboard application? Or do you need to do a Reason code list that prompting the CAD agent to choos...

Hello,I'm quite new with uccx. &I need some info about uccx 8.5.1 ivr-based outbound compaign.1) When trying to create a new outbound ivr-based compaign, at some moment we have to enter the application trigger. That means that there a script whi gonn...

Hi All;When the caller is navigating the IVR menu of the VXML script at the VXML Browser (so he is hearing the welcome message, and he is selecting option 1 or option 2 ... ), does this take any license port? From which license it takes? From CVP Cal...

Hello,I got the below issue"Unable to log the Rascal server.Call recording, agent statistics and team will be unavailble"This happend when I want connected  into Cisco Supervizor Desktop.Thanks in advance.All the best,Aurelian Gudila

Hi All,I planning to upgrade IPCC 5.02 SR3 to UCCX 8.0 offline onto new hardware and was wondering if I ran the PUT utility and imported all the scripts and recording data onto the new hardware is it possible to update the recording data (say a week ...

but only somtimes and only if the call was transferred to the Web CAD. With the fat client all things work well.UCCE Version is 8.0.3.Regards Kurt

Hi,     I have to access a database that resides on the SQL 2008 server through the UCCX scripts. To achieve this, I am trying to establish an ODBC connection to the SQL2008 named instance from the UCCX server but I get the following SQL connection e...

HelloAnyone using UCCX 7 SR5 with sqlserver 2008R2 64-bit as enterprise DB ??It seems like the windows 2003SP1 -32 bit can´t make a ODBC connection to the 64Bit sqlserver ?RegardsSteffen