Contact Center Express 8.5 and Cell Phone Agents

[Joshua Engels]

Is it possible to setup agents on Cell Phones.  For example:  We have two ATT company IPhones.  We have agents that work offsite on the weekends.  We would like to maintain queuing capablities as well as reporting if possible while having the agents use cell phones.  They will not have access to a laptop or PC.

Thanks for your feedback guys!           

[Chakshu Piplani · Accepted solution]

Hi Joshua

I dont think this will be possible as agents will not be able to change there states eg.ready/not ready.

Sent from Cisco Technical Support Android App

[Joshua Engels]

Thanks guys.  We are going to go in different direction. 

[Leo Salcie Tejeda]

Hi Joshua,

You can setup Call Forward for agent's phone to agent's cell phone but you won't be able to change status and it's not supported because can cause some issue but at the end is up to you.

Regard

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MDGDP, CCNA, CCNA Voice, CCNP Voice Certified