Contact Center Licenses

[rahman001]

Dear Sir/Ma,

I will like to vividly understand more about the product below:

R-CCX-90WFMMEDIA=    1

R-CCX90AQM-MED-K9=   1

Questions:

1. What are these products?

2. Are these products software or what?

3. What are their functions?

4. How would they be delivered if purchased? (physical shipment or downloadable)

5. Are these the media for WFM/AQM?

Br

Samson

[Omar Deen]

1. What are these products?

- They are SKUs

- R-CCX-90WFMMEDIA = CCX 9.0 Workforce Manager Media

- R-CCX90AQM-MED-K9 = CCX 9.0 Adv Quality Manager Media

2. Are these products software or what?

- Software, more specifically, these look to be eDelivery.

3. What are their functions?

- Cisco Workforce Management: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_chapter_01.html#UCCX_RF_W9C5E21A_00

- Adv Quality Manager: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_chapter_01.html#UCCX_RF_Q79F4FA0_00

4. How would they be delivered if purchased? (physical shipment or downloadable)

- Downloadable

5. Are these the media for WFM/AQM?

- Looks like it