Contact Center NOC

[wajeeh.zaidi]

HI,

Could you guyes please help me that i want to develop a NOC for my Contact center infrastucture thats includes cisco IPCC / Hosted / Avaya, could you recomend any solution which is more specific to contact center operations .....

Following features are required

Service monitoring

Voice Quality Prob NOC for IT Contact Center......Cisco
Service monitoring
Voice Quality Prob

Regards

Wajeeh

[Gergely Szabo]

Not aware of any out of the box solution for that - I mean, both Avaya and Cisco have got a product for monitoring their own application, but not both.

Sent from Cisco Technical Support iPhone App

[wajeeh.zaidi]

ok for only cisco what you recomend??

[Gergely Szabo]

Hi,

well, to be absolutely honest with you, I would recommend to build a solution on your own :-)

Anyway, check the following companies:

http://unimax.com/

http://www.clarussystems.com/

I have heard good things about the products they offer.

I did not see it in action, but Unimax's product "2nd Nature" can do Avaya, too.

G.